FAQs

I've just subscribed, where are my magazines?

You can download issues from the 'Buy' screen within the magazine app. Download buttons replace the buy buttons on issues you own. If this is not the case...

Power off your device by holding down the power button (a hard reset – wait for 'slide to power off message' and power off). Then turn it back on. Relaunch your magazine app and go to the 'Help' section, and tap 'Restore Purchases'. Once that's done, go back to the 'Buy' screen, this should now have synced your available issues.

All subscriptions begin as soon as you've made your purchase. Your subscription will give you the latest published issue on Newsstand, plus all new issues released during your active subscription. Please note, back issues released prior to the start of your subscription are not included, or special one-off magazines.

Can you help me with my Zinio subscription?

We are only able to support our digital publications on Apple Newsstand. Zinio is a third-party digital publishing company, which provides its own customer support. Although our magazines are sold through Zinio, we do not have access to any customer or subscription details bought through Zinio. You can contact Zinio support here: www.zinio.com/help/index.jsp

Can I transfer my print subscription over to a digital one, or vice versa?

This is not possible due to the technical complexities of our print and digital products sold through different vendors.

I'm a print subscriber, can I get the digital magazine for free?

Unfortunately, subscriptions are handled differently across all digital platforms by many different third-party providers. At this time we are not able to offer this type of service; however, it is something we are actively exploring and we will post further information when it is available.

How can I cancel auto-renewing or find out how long is remaining on a subscription?

At the time of purchase of any subscription on Apple Newsstand, the user is shown a pop-up during the purchase process that expresses that the subscription is automatically set to auto-renew (this message is also reflected on your email receipt). Auto-renewal can be turned off at any time by the user. These settings can be found here on your device:

1) From the home screen, select 'Settings', then 'Store'.
2) Tap on your 'Apple ID:' on the bottom of the right-hand panel (you may need to scroll down).
3) Select 'View Apple ID'
4) Scroll down to and select 'Manage', under 'Subscriptions'.

Support for billing problems

The point of sale process for all Newsstand transactions for individual magazine and subscription purchases is entirely handled by Apple Inc. Because this process is entirely handled by a third-party company it prohibits us facilitating refunds or indeed checking any personal subscription details, and therefore we are unable to directly assist you with these types of enquiries. Please use the links below to obtain the support and help you require directly from Apple. For more direct support from Apple you should visit: www.apple.com/support/itunes/ For further FAQs and details on how to contact iTunes support, please visit: www.apple.com/support/itunes/contact/

App terms and conditions, and privacy policy
App Terms and Conditions
App Privacy Policy

Reading purchased magazines on a different iOS devices Like any iTunes purchase, content is linked to the users unique Apple ID. Using the same Apple ID it's possible to have your purchases on up to 10 different iOS devices. To migrate your magazine purchases or subscriptions to a new device, log into your device using your Apple ID and password, then install your magazine app. To restore your purchases. load the magazine app and go to the 'Help' section and tap 'Restore Purchases'. Once that's done, go back to the 'Buy' screen. This should now have synced your available issues.

Can I print pages?

The app allows you to print individual pages with an AirPrint printer. Tap on the page you wish to print out. From the overlay menu, press the print icon at the top right of the screen.

Can I read my magazines on a desktop computer?

This is not possible. Apple Newsstand is only designed for iOS devices meaning you can read your magazines on an iPad, iPhone or iPod Touch device only.

How do I delete the App or magazine issues?

You can delete magazine apps from the main Apple Newsstand bookshelf by tap and holding the icon thumbnail until it begins to shake. To delete an individual magazine issue from within the magazine app, go to the 'Library' and tap 'Edit'.

What should I do if embedded digital video or audio content have no sound?

Check the volume setting is turned on or up. If that doesn't help, try the following...

From the home screen, Settings > General. Under 'Use Side Switch to:', select 'Mute'. Then flip the side switch On, then Off. Then change the 'Use Side Switch to:' back to 'Lock Rotation'.

Download problems

Please following our general trouble-shooting tips for dealing with any download-related difficulties.

Make sure you have sufficient storage space on your device; Only download one issue at a time;
Try a different WiFi connection;
Do not close the app during downloading as this will halt the download;
To resume stuck downloads, power-off your device by holding down the power button (a hard reset – wait for 'slide to power off message' and power-off). Then turn it back on. Then go to the 'Help' section within the magazine app and tap 'Restore Purchases'. Once that's done, go back to the 'Buy' screen this should resume your downloads

Magazine issues disappear from the Newsstand App

If you downloaded an issue and it no longer appears to be there, this usually happens because you did an upgrade/restore of your device and the issues were removed by iTunes, or because your device was running low on storage space and removed the issues silently without notification (a built-in iOS feature). In both cases, you can follow these instructions to re-download your issues...

To re-download the issues already purchased, press 'Restore Purchases' from the 'Help' section of the magazine app. If issues do not automatically download, you will be able to download them from the 'Buy' screen.

I have a download stuck Unzipping

This is often the result of running low on storage space preventing the process completing on the device. You may need to free up some storage space before attempting to redownload the issue. A hard reset should interrupt the stuck unzipping process, however in some case you will need to reinstall the App on your device.

App crashes

In the unlikely event of an application crash you are unable to resolve, we have set out some steps that may help you:

1. Kill the app (double tap the Home button on your device, tap and hold on the app until it begins to shake, then tap it again) and restart it.
If that doesn't help...
2. Kill other apps running at the same time using the same method to free up system resources
3. Uninstall the app, and reinstall it from Newsstand and restart
4. To redownload the issues already purchased, press the 'Restore Purchases' button under the 'Help' section of your magazine app and enter your iTunes password