F.A.Q.

Booking information - things to know:

How to cancel an Easy to Learn cookery lesson booking

 

If you need to cancel your Easy to Learn lesson and wish to receive a refund, you must log onto the 'Manage your booking' section on www.recipease.com at least 7 days before your Easy to Learn lesson is scheduled. Should you experience any technical difficulties which result in you not being able to access the 'Manage your booking' page then you may also cancel your booking in-store at the Recipease shop where your class was scheduled to take place. Both methods of cancellation must be made at least 7 days before your Easy to Learn lesson. We are sorry that we cannot refund or rebook any cancellations made online or in person after this time.

Bring a friend, save £5 each - what's this offer all about?

We run this offer on our most popular cookery lessons, so more people can get involved! This fantastic offer is perfect for mates and couples to attend. On this lesson, you will be sharing the work station with your mate whilst still getting the same expert tuition and skills as you enjoy making and eating delicious food together. You will each save £5 off the total price of the lesson. Please note, the discount has already been applied.

If booking just the one spot on a Bring a friend, save £5 each lesson, please note you will save a total of £5 off as it's a singular booking, and you'll be sharing a work station with one other person - a great way to meet a new friend!

Where can I send feedback?

We would love to hear what you think about Recipease. Please email all feedback to either our Clapham Junction shop manager, Bonnie, at manager.clapham@recipease.com or our Brighton shop  manager, Stuart, at brighton@recipease.com

Cookery gift vouchers

Where can I purchase an Easy to Learn cookery gift voucher for a friend?

To purchase a gift voucher for a mate, and to find out more information, click here. Please note the following:

Gift vouchers are:
- Valid for 12 months from date of purchase
- To be used to book an Easy to Learn cookery lesson on www.recipease.com, and cannot be used in shops or restaurants
- Non-refundable, non-returnable and cannot be exchanged for cash
- Will be emailed to the recipient within 24 hours of purchase

What if I do not receive confirmation of purchasing a gift voucher online?

You will receive a confirmation email within 2 hours of purchasing a gift voucher. Firstly, please check your 'junk inbox' in case the email has landed there. If not, then please send us an email with your details to vouchers@recipease.com and we'll be in touch shortly.

What if the person I send the gift voucher to does not receive the voucher email?

The recipient will receive the gift voucher email in their inbox within 24 hours of purchase. Firstly, please check your 'junk inbox' in case the email has landed there. If not, then please send us an email with your details to vouchers@recipease.com and we'll be in touch shortly.

How late can I book an Easy to Learn lesson?

With most Easy to Learn lessons, you can book up to 24 hours before the start time. Of course this is dependent upon the space availability for the lesson. If it is less than 24 hours before the start time, please call the shop to see if there is any availability.

How far in advance can I book the Easy to Learn Lessons?

You can usually book up to a month in advance for Easy to Learn. Our bookings calendar shows the current and following months' sessions.

Am I able to book a whole Easy to Learn lesson for a single group?

Yes you are able to book an entire session for a single group online. Click here for details.

What do I have to bring with me?

The only thing that you need to bring is the print out of your order confirmation. Other than that, just bring yourself. We do provide lockers for your personal belongings. However, please try to limit the amount and value of your personal items as space is limited and we are not able to take any responsibility for your personal property.

What do I have to wear?

We provide you with an apron to protect your clothes, although we recommend that you attend the lessons in practical clothing and enclosed footwear. Gloves are also available should you wish to wear them.

Can I bring my children with me?

We have special kids Easy to Learn classes available. Kids must be at least 10 years old, and able to reach and work at the height of a standard kitchen work surface (900mm). The exception is the Kids knife skills Easy to Learn session where the kids need to be at least 14 years old, and able to reach and work at the height of a standard kitchen work surface (900mm). Please ensure every child is accompanied by and adult apprentice. Please have a look at our terms and conditions for further information or contact your local shop. To take part in a regular Easy to Learn lesson children have to be at least 16 years of age.

How often do the Easy to Learn lessons change?

The Easy to Learn lessons change seasonally. Each lesson is usually run on a different day each week, so if you can't make a lesson on a certain weekday, don't worry, it will be available on a different day in the upcoming weeks.

How do I pay?

Easy to Learn is pre-paid and payment is taken during the online booking process. You can pay with any major credit or debit card. Alternatively, you can pop into one of our shops and book a session at our kiosk.

Can I change the date of my Easy to Learn lesson once it has been placed?

If you would like to change any details for your Easy to Learn lesson, you will first need to cancel your session, then re-book your new session. You will need to ensure you follow the cancellation process as outlined above.

Does your Easy to Go menu change?

Our menu changes regularly so we can offer you the best seasonal meals and ingredients available at the time. However, we are sure that there will be some real favourites and these will remain on the menu for you to enjoy.

What are the portion sizes of the meals?

The Easy to Go meals come in single, double and family sizes, and in true Jamie style each portion is a hearty size. However, not all of the meals are available in every size, so please check our menu for details.

How long will the food last once I have taken it home?

The shelf life varies for each meal due to the ingredients. Please see our menu for details on each meal. You'll also find this information on the packaging.

Can I freeze the dishes that I purchase from your Easy to Go range?

Some meals can be frozen, while others can only be refrigerated due to their ingredients. Please see our menu for details.

Are your ingredients all natural?

For us, with great food comes great responsibility. Ingredients don't just have to taste amazing, they have to be responsibly sourced, then delivered to our shops in a way that we can all feel good about. We have sourced all of our high quality ingredients very carefully and are working with like-minded suppliers to bring you beautiful food. Our food is free from nasties and artificial additives.

Do you offer vegetarian meals?

We do offer vegetarian meals. Those that are suitable are marked with a 'V' on our menu.

Do you cater to people with allergies?

We try our best to offer a menu that can be enjoyed by all. Please check each meal and the respective allergy icons and ingredient information on the menu to see if it is suitable for you. Please note that ingredients may have been manufactured on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens - check the packaging for details. Please call the shop for help with any food allergies.

Are there cooking instructions for when I get home?

All of the cooking instructions are on the packaging of the meals as well as being on the website, so you'll always be able to find them easily.

What are your opening and closing times?

Please see our locations page for our regular opening and closing times.

Are you open on bank holidays?

We are open on the majority of bank holidays.

Is your packaging eco-friendly?

We're working hard to ensure our packaging has the lowest possible impact on the environment. All of our trays, boxes, bags, outer sleeves and baking paper come from sustainable sources and are fully recyclable and compostable. All of our large clear food pots are made from renewable plant materials - currently a corn bi-product and are biodegradable and compostable. However, we do still have more work to do. Currently we're striving to source a sustainable and recyclable alternative to cling film and the lids that we currently use to seal our trays, so if you think you can help please get in touch with us as we'd love to hear from you so we can improve on this (please send all your ideas to feedback@recipease.com).

If you have other questions ....

If our F.A.Q. section has not been able to answer your specific question, please get in in touch by emailing us at feedback@recipease.com.