Shift Supervisor Profile

Line Manager

Shop Manager

Our Business

Our aim is to be the destination for food ideas and inspiration; engaging local community with a recipe for a better food lifestyle.

Our Core Values

Our core values are that we value simplicity and we aim to enjoy ourselves while working hard.  We ask everyone to pull together, come up with great ideas and adapt to change in order to grow with the business for the future.

The Job

Our role as a shift supervisor is to create and maintain a world class food emporium for every customer on every shift, demonstrating our passion for food, for Jamie's food philosophies, and for everything Recipease offers, whilst driving sales through energetic service, delivered by an inspirational team.

Experience

We've already had a supervisory job in the past working with at least a small team. We combine honesty and integrity in a busy multi-channel food retail environment. We've proven that we're great communicators and that we're able to really engage with our teams to get the best out of them. We've also shown that we have the ability to impart training and development in a motivational way. It goes without saying that we're passionate about food. Added to that, we've kept ourselves aware of current issues surrounding food and we have a good understanding of Jamie's story and motivation.

Main responsibilities

+ Building and delivering a world class food emporium for every customer
+ Planning and executing quality driven, energetic, sales focused and profitable shifts, every time
+ Leading and motivating an inspiring retail team
+ Managing an impeccable shop that oozes Jamie's flair and style

Details of the Job

"Building a world class food emporium for every customer"
I know that to be the 'destination for food ideas and inspiration', we will be passionate about great food and expert in everything Recipease offers, so I...
+ provide a welcoming atmosphere, where we can naturally develop great customer relationships in our neighbourhood
+ teach people about the concept of Recipease, help them familiarise themselves with our shop and get acquainted with our different offerings
+ encourage people to get stuck in... whether with an Easy to Learn session or during food service
+ share my passion and knowledge about food with customers and our locals, to inspire everyone towards a better food lifestyle
+ know that my customer always comes first, and like it when I relax and have a laugh with my customers and locals
+ motivate my team to deliver exceptional Recipease service to every customer, rewarding great behaviour, and sharing inspirational moments with the team.
+ love to get feedback - good and bad - from my customers, and I use the feedback to help me and my team get better at what we do
+ know that occassionally customers may make complaints to me or my team, and when they do I record the issues appropriately, then seek to personally resolve the problem, and make sure the customer comes back
+ have fun sharing the story of Recipease, about Jamie, what Jamie is up to, and about other Jamie Oliver brands
+ aspire to know all about eveything we sell, and lead by example when sharing my knowledge with customers, locals and my team
+ love to find out more about our ingredients and characteristics of our food, and pass what I know on to my team
+ look to the experts in my shop to learn from them and help me develop my knowledge further
+ look at our sales figures to identify top sellers, and share this information with my team, so we can make sure we maximise every sales opportunity
+ set targets for my shift, so my team have clear goals to work towards
+ always offer something else to my customers that compliments their choice
+ talk to my team and my customers about our promotions
+ use the till acurrately, and make sure that my focus remains on the customer, whilst adhering to cash management procedures

"Planning and executing quality driven, energetic, sales focused and profitable shifts, every time"
In aiming to achieve operational excellence on every shift I...
+ regularly talk to everyone in the shop, as I know that to acheive operational excellentce, we all need to work together
+ communicate with my manager and kitchen team when I plan my shift, so I know what the retail team needs to achieve and to make sure we are working towards the same goal
+ create an energetic atmosphere, so every shift I lead is buzzing
+ act as a champion for product and operation quality
+ know that managing absence is part of my responsibilities, and make sure my team follow the procedures to report absence and cover absent shifts
+ measure and manage the costs in my shop, making decisions that maximise sales and minimise costs with particular focus on meeting labour and waste targets
+ make sure that our opening, handover and closing procedures are followed accurately
+ use the inventory system to review till transactions, measure sales and control cash
+ monitor and improve Recipease standrds for cash management, and cash control, and effectively manage cash shortages
+ know the contacts, order processes and timelines for our nominates suppliers
+ use the stock results, together with sales information, to determine par levels and make the right ordering decisions for food and retail
+ work with the kitchen team to order cleaning products and sundries
+ check all deliveries for quality, match with invoice and order, and input them into the system
+ respond quickly to incomplete order, and to deliveries that don't meet our standards of quality and feedback issues to my manager
+ use information reported on the inventory system to improve stock related decisions, to schedule the right number of people to a shift, and to delegate and follow up on responsibilities during that shift

"Leading and motivating an inspiring team"
I am proud of where I work, how my shop looks and feels is important to me, so I...
+ am really 'hands on' - I get involved and lead by example in everything I do, I drive exceptionally high operational standards
+ make sure my team know their roles and responsibilities and motivate them to deliver them on every shift
+ know what is expected of me. I actively find out about our shop targets and goals
+ talk to my team regularly, communicating standards, promotional information, and local information
+ delegate daily tasks and responsibilities so my team know exactly what they need to fo to contribute to the success of the shift
+ set challenging daily and weekly target and roles for my team, to improve performance and drive sales
+ let my team know what 'great' looks like, how it reflects Jamie's style, and how they are going to get there, then I motivate them to strive to be the 'best in class'
+ recognise great performance, and give behaviour related feedback on poor performance in a way that is appreciated by my team
+ tell my team what our customers think, and find out what our customers have said to them, then I feedback to my manager
+ identify training needs amongst my team, and follow up on these needs in a planned and organised way

"Managing an impeccable shop that oozes Jamie flair and style"
I take pride in where I work, and it is important to me that the environment is well organised, clean and tidy, so I...
+ make sure our merchandise is abundant and attractive, and that the displays reflect Jamie's style and flair
+ rotate the point of sale information and displays to march the day part and the season
+ use information about our promotions, use by dates, seasons, to make decusuibs around where to merchandise stock
+ make sure that all Food Hygiene and Health & Safety checks required by law are carried out in a timely manner without fail
+ know that I am accountable for the cleaning of the shop, so I implement the cleaning rota, delegating cleaning responsibilities throughout the shift
+ follow up on delegated cleaning tasks, providing timely feedback to my team
+ look after the shop to prevent maintenance issues arising
+ review maintenance issues and make commercially aware decisions in order to resolve the issue and manage the maintenance budget
+ know that I only work with Recipease approved contractors

This job description is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your role and we reserve the right to make changes to this job description as appropriate.