The Details of Our Job
'Creating a welcoming atmosphere, where we naturally develop great customer relationships with the people in our shop and the locals in our neighbourhood.'
I love meeting new people. When working in my Recipease shop I...
+ Am myself! I know that I can be me, an individual, rather conforming to a script, and let my personality shine
+ Welcome every customer into our shop by acknowledging them quickly
+ Talk to my customers about Easy to Learn, and help them find the best lesson for them, then I guide them to the kiosk to book it
+ Offer my customers accompaniments to compliment their meal
+ Suggest my favourite Go meals for my customers to try at home
+ Offer my customers our great quality coffee to enjoy in the shop, whilst they take time to learn all about Recipease
+ Guide my customers to use the pizza station, or attend an Easy to Make session, so they can leave the shop with something they have created themselves
+ Talk to my customers about our wines, what my favourite wine is, and which wines go best with which dishes
+ Help my customers find their way around our JME range, whether they are looking for a gift, some new wine glasses or a great chopping board
+ Know all about our breads, and tell our customers all about where they are made and where they come from
+ Help our customers undertsand what we can offer them in each day part, from coffee and a pastry for breakfast, a sandwhich or salad at lunch, and a bottle of wine and dinner in the evening
+ Find out about my customers so I can offer them something they will enjoy
+ Enjoy my customers! I know I can have a laugh with people in my shop
+ Love to work towards my daily sales targets, this helps me talk to customers about what I know about specific products or services
+ Am confident when using the till and taking our customers money, so I can concentrate on building a relationship with my customer
+ Follow all the cash operating procedures, so that my till is always balanced and accurate
+ Offer our locals the opportunity to talk about their experiences with food and share their successes
+ Talk to my customers about what is going on in our neighbourhood and in the food world in general
+ Encourage my customer to use the Easy to know area, to share their feedback, tell us about events they may know about and to find out what we know
+ Communicate with my customers in an energetic, natural way, whether talking to them in the shop, on the phone or over the internet
+ Have fun sharing the story of Recipease, stories about Jamie, what Jamie is doing at the moment, and what I know about the other Jamie Oliver brands
+ Understand how building great relationships, and helping our customers to make a great buying decision can drive sales and contribute towards the success of Recipease
+ Help my customers to learn what Recipease is all about
'Always talking to customers about our passion for food and inspiring our customers towards a better food lifestyle.'
I absolutely love great food, cooked simply. I love to share what I know and love about food with others, I...
+ Share my stories about ingredients, food and cooking with the customers in my shop
+ Know it is important to know about the ingredients in our meals, why they are special and why they are used, so I do, and I share this with our customers
+ Give my customers ideas; whether it is to help them choose a knock out meal to wow their friends, to give them inspiration when feeding their kids, or to think up the perfect menu to impress their partner!
+ Am passionate whenever I talk to my customers about food
+ Help my customers to learn how easy simple cooking is
+ Find the right person in the shop to help my customer when I am not the expert
+ Love to learn more about what we sell, and have become an expert in wine and breads, and not just in what we put in our meals but where the ingredients come from and why they are selected
+ Love to talk to customers about specific food and wines during tasting sessions.
'Making sure our shop provides a food and kitchen emporium for our customers that is immaculate, inviting and amazingly merchandised.'
I am proud of where I work, how my shop looks and feels is important to me, so I...
+ Make sure all our food and merchandise displays are stocked and organised so they reflect Jamie's style using our visual merchandising guidlines
+ Reflect the day part with the relevant point of sale messaging
+ Follow the cleaning rotas to make sure my shop looks at its best, all the time
+ Follow all health and safety and health and safety standards
+ Make sure that we use FIFO when stocking the shelves
+ Never have out of date food on display
+ Reflect the Recipease brand in what I wear and how I look everyday
+ Work weel with my team mates to ensure the shop looks and feels great
+ Work efficiently to open and close the shop, and also make sure everything is in order before a shift handover. |
