JUM terms & conditions

We are Jamie Oliver Limited (“we”, “us”, “our”), company number 03822122, VAT number 773 8078 91 and registered address at Benwell House, 15-21 Benwell Road, London N7 7BL, the creators of JUM (“App”) and website pages relating to the App at jamieoliver.com/jum (“Website”).

By downloading the App and/or purchasing a membership to the App and Website (“Services”), you are agreeing to the terms of this contract which are legally binding. Please read it together with our Privacy Notice accessible at jamieoliver.com/privacy/, our website Terms of Use accessible at jamieoliver.com/terms and our Cookies Notice accessible at https://www.jamieoliver.com/cookies/, and agree to them before you download and use the Services.

If you do not agree to these terms, we will not allow you to use the Services and you should not download it.

1. This contract
1.1We license you to download and use the Services provided you follow all of the terms in this contract. The licence:
1.1.1is only for you personally and for non-business use;
1.1.2 starts when you download and pay for the Services;
1.1.3 is non-exclusive to you as we supply the same or similar Services to other users; and
1.1.4 covers content, materials, or services accessible from, or bought in, the Services including all of our support resources. It also covers updates to the Services unless they come with separate terms, in which case we will give you an opportunity to review and accept the new terms.

1.2 You must be at least 13 years old and resident in the UK to use the Services.

1.3 In this contract, we refer to the site that you download the App from as the ‘app store’ and we refer to their rules and policies as the ‘app store rules’. You must comply with the app store rules as well as this contract but, if there is any conflict between them, you should follow the app store rules rather than the equivalent rule here.

1.4You do not own the Services or any of its contents but you may use it on devices that you own or control, and as permitted by the app store rules for the App.

1.5 We own or have the rights to use all intellectual property in the Services and its contents including its name, logos, trade marks, recipes, images and videos, and Jamie Oliver’s name, likeness and image, and you must not use any of that intellectual property except as permitted by this contract.

1.6 If you sell or give away the device on which you have downloaded the App, you must first remove the App from the device.

1.7 You are not allowed to:

1.7.1 change the Services, which includes that you are not allowed to adapt, reverse-engineer or decompile the Services, or modify the Services’ code in any way, including inserting new code, either directly or through the use of another app, website or software;
1.7.2 copy the Services;
1.7.3 deliberately attempt to avoid or manipulate any security features included in the Services; or
1.7.4 pretend that the Services are your own, sell them to third parties or make them available for third parties to download or use (including by way of copying the code and creating an independent version).

2. Membership and pricing

2.1 To access the Services’ content, you must sign up for a membership to the Services on the Website or App by creating an account (or signing in to an existing account on jamieoliver.com) and paying for the Services according to your selected payment plan. Please read, check and correct any errors in your order, and ensure your device is compatible as described in clause 3, carefully before submitting your order.

2.2 To submit your order and payment with the payment details you have entered, you will be asked to click the ‘Start Membership’ button on the Website or confirm your Apple Pay payment in the App. Once you have created your account and have paid for your subscription, a legally binding contract will be in place between you and us. By clicking the ‘Start Membership’ button or confirming Apple Pay payment, you confirm that you wish for your membership to start immediately and the Services’ content to become immediately available to you, and you acknowledge that this means you lose your right to cancel this contract, except in accordance with clause 2.6 below, and you are not entitled to a refund unless the digital content is faulty in accordance with your statutory rights.

2.3 Prices for the Services are set out on the Website and App. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

2.4 We accept the following payment methods: Visa, Mastercard, American Express or Apple Pay for in-app purchases. All credit card and debit card payments need to be authorised by the relevant card issuer.

2.5 We will provide you with an email confirming your purchase of the Services to the address provided when you signed up for a membership to the Services.

2.6 You may change your membership settings, change your payment plan or cancel your membership in the account settings in the Website or using the account deletion settings in the App. If you cancel your membership, your membership will end at the end of your current subscription and you shall not be entitled to any refunds.

3. Free trial

3.1 If you are offered a free trial, the free trial will continue for the period indicated when you sign up for that trial and you shall thereafter be automatically converted to the monthly payment (to the payment method you advised us) unless you notify us by email to help@yourjum.com that you wish to cancel which you may do at any time and must do at least 48 hours before your free trial ends.

3.2 Each person is only eligible for one free trial. Your free trial will be cancelled if it is discovered that you had already commenced a previous free trial, whether under your current account or another account you used.

4. Technical requirements

4.1 To use the Services your device needs to comply with the following minimum requirements:

Device compatibility: iPhones that support the following operating system(s)
Operating system and version: iOS13+
Space: Does not work in space
Web: We support the latest two versions of the Chrome, Edge and Safari web browsers. Service may work on other browsers / browser versions but with no warranty.

4.2You acknowledge that the Services may not always be uninterrupted or error free, and there may be minor errors and bugs in the Services.

4.3 It is our responsibility to supply you with goods and services that meet your statutory rights. Nothing in this contract is intended to affect your legal rights under the Consumer Rights Act 2015 or other laws. If you have any concerns that we have not met our legal obligations please contact us (see ‘Contact us’ below). For more detailed information on your rights, you may wish to contact Citizens Advice or the Competition and Markets Authority.

5. Contact us

5.1 Should you need to contact us, if you have any questions about this contract, complaints or would like this contract in another format (e.g. audio, large print, braille), you can:

5.1.1 Contact us via our Website.
5.1.2 Email us at help@yourjum.com.
5.1.3 Write to us at Jamie Oliver Limited, Benwell House, 15-21 Benwell Road, London N7 7BL, U.K.

5.2 When submitting enquiries to us you should not include any sensitive personal information, patentable ideas or patent applications, advertising or marketing suggestions, prototypes or any other information that you regard as confidential, commercially sensitive or valuable. If you do submit any such information to us (other than sensitive personal data), you agree that we may use it as we see reasonably fit on a free-of-charge basis, will not be legally responsible for keeping it confidential and will not be legally responsible to you or anybody else for any use of it.

5.3 If we need to get in touch with you, we will do so by email or a notification within the Services.

6. Privacy and your personal information

Protecting your personal information is important to us. Our Privacy Notice accessible at jamieoliver.com/privacy/ explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint.

7. Collection of technical information

We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide software updates, product support, and other services related to the Services. We may also use this information, as long as it is in a form that does not personally identify you, to improve products or to offer new services or technologies to you.

8. Acceptable use

8.1 You must not use the Services to do any of the following things:

8.1.1 break the law or encourage any unlawful activity;
8.1.2 send or upload anything that is (or might be considered to be) defamatory, offensive, obscene or discriminatory;
8.1.3 infringe our or anyone else’s intellectual property rights (for example, by using or uploading someone else’s content);
8.1.4 transmit any harmful software code such as viruses;
8.1.5 try to gain unauthorised access to computers, data, systems, accounts or networks; or
8.1.6 deliberately disrupt the operation of anyone’s website, app, server or business.

9. Updates to the Services

9.1 We may update the Services from time to time for reasons that include fixing bugs or enhancing functionality. We might also change or remove functionality but if we do that we will ensure that the Services still meets the description of it that was provided to you at the time you downloaded the Services.
9.2 Updates will either download automatically or you may need to trigger them yourself, depending on your device, its settings and the app store.
9.3 We strongly suggest that you download all updates, fixes, upgrades, new releases and new versions as soon as they become available otherwise the Services may not work properly (or at all), or you may be exposed to security vulnerabilities.

10. Changes to this contract

10.1 We may need to revise this contract from time to time to reflect changes in the Services’ functionality, to deal with security matters or to meet legal requirements and government guidance.

10.2 You will be asked to agree to any material changes in advance by a notification in the Services, usually when you download an update. If you do not accept the changes, you will not be able to use the Services.

11. External services

11.1 The Services may enable you to access services and websites that we do not own or operate (referred to below as ‘external services’).

11.2 We are not responsible for examining or evaluating the content or accuracy of these external services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.

11.3 You must not use external services in any way that:

11.3.1 is inconsistent with these terms or with the terms of the external service; or
11.3.2 infringes our intellectual property rights, or the intellectual property rights of any third party.

11.4 From time to time, we may change or remove the external services that are made available through the Services.

12. Our liability

12.1 We are not liable to you for any loss or damage that was not foreseeable (meaning, at the time this contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do)), any loss or damage not caused by our breach or negligence, any loss or damage due to circumstances beyond our reasonable control, any indirect or consequential loss, or any loss or damage to the extent that it results from breach by you of any terms of this contract or your negligence.

12.2 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

12.3 The Services rely on a number of things working properly to enable you to enjoy all of its features. Many of these, such as your internet connection, your device and the app store, are outside of our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you if you are unable to use all or any part of the Services due to anything outside our control.

13. Terminating this contract

13.1 We can terminate this contract if you do not comply with any part of it including if you fail to pay for your subscription or your payment is invalidated, without notice to you if you have committed a material breach.

13.2 As a result of termination:

13.2.1 your subscription will be cancelled;
13.2.2 you will be no longer allowed to use the Services and we may remotely limit your access to it;
13.2.3 you must delete the App from any devices that it has been installed on;
13.2.4 we may delete or suspend access to any accounts that you hold with us;
13.2.5 our right to receive any money which you owe to us under this contract is not affected; and
13.2.6 you are not entitled to a refund nor compensation.

14. Miscellaneous

14.1 This contract is only available in English. No other languages will apply to this contract.

14.2 No one other than us or you has any right to enforce any term of this contract.

14.3 We may transfer our rights under this contract to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result.

14.4 You are not allowed to transfer your rights under this contract to anyone without our prior written consent.

14.5 The laws of England apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of the country in which you live.

14.6 Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which you live.