Frequently Asked Questions

Gift vouchers

I have not received my email confirmation for my gift e-voucher?

If you have experienced any problems with the delivery of your e-voucher, please contact our helpline on +44 (0)333 240 2166 and our team will be able to assist. Please note the office will be closed on Christmas day, Boxing day and New Year's day.

General queries

What is your policy on tips?

The system used by Jamie's Italian is very fair and fully compliant. In line with the Jamie's Italian values, we never interfere in the distribution of tips left by customers for our employees. All cash tips stay with the waiter. Waiters also receive their individual credit card tips and service charge. From these credit card tips and service charge, each waiter contributes the amount equal to 2% of their net sales from that shift. This contribution is distributed between kitchen, bar and door staff to ensure they also benefit financially. If the 2% is not generated, we never top up using hourly pay or cash tips. The system used to distribute the 2% contribution is operated wholly independently of the company by staff members at each restaurant who have been elected as tronc masters. It is they who decide how the money is distributed and 100% goes to our incredibly hard working team who deserve to be rewarded. No admin charges are deducted at any stage by the company.

Your online booking system is showing the restaurant is fully booked for when I want to come in. Can I go on a waiting list?

Although all the tables available online can be fully booked, we still keep a number of tables available for people walking into the restaurant. While we cannot guarantee their availability or the waiting time, please do come along!

I want to make a booking for a large party of people. What do I need to do? Do you do a set menu for groups?

For groups larger than 16 please use the online booking form and your request will be handled directly by the restaurant. If you would prefer a set menu, the restaurant you are planning to visit will be happy to discuss the options with you.

It’s my parent’s anniversary and they love Jamie’s Italian. I’d love to treat them to a meal. Do you sell gift vouchers?

Yes, we sell gift vouchers in all our restaurants. They come in £10 denominations and they are valid in any UK restaurant. Vouchers will also be available to buy online soon.

Is there a dress code at the restaurant?

No, there isn’t a dress code. All our restaurants are relaxed and informal.

Does Jamie’s Italian cater for people with specific dietary requirements?

We are happy to help with any dietary requirements and will find a tasty solution in our restaurants for most requests. Please do feel free to call us before your visit to discuss or speak to your waiter when you arrive.

There’s a Jamie’s Italian opening in my home town. How do I get a table for the opening night party?

We put a lot of effort into training our staff and testing every dish before we open a new restaurant to the public. Once we are confident that the team is ready to deliver the best service and our food reaches the highest standards, we open the doors for "business as usual"? rather than hosting a party.

I have young children and want to bring them for lunch. Do you have a kids' menu?

You’ll find the kids’ menu here on the menu page. We welcome children in all our restaurants and Jamie’s put together some great dishes for them. There are also high chairs for smaller children, plus colouring sheets, crayons and lots to look at to keep them entertained.

Do you support charities and local organisations?

Our nominated charity is Jamie Oliver’s Better Food Foundation and they receive the majority of our support. Wherever possible we do support local charitable events that we feel are relevant to our business and local community. Regrettably we are unable to support every charity that asks for our help. You can learn more about the Better Food Foundation at

Do you have disabled access at your restaurants?

All our restaurants have facilities to ensure that we can look after disabled guests in a safe and considerate way. Please contact the restaurant directly if you wish to discuss any specific requirements before your visit and we will do our best to accommodate you.


We pay our staff very fairly and reward them exceptionally well. Many of our staff earn a basic rate above the living wage plus tips and generous benefits. Even many of our most junior team members will take home an overall package that amounts to above the living wage.

Gold club

Who do I contact regarding my gold-club membership?

Please contact

What is the number for gold club telephone bookings?

You can call 0333 240 1514 to make any Gold Club bookings. Please note the office will be closed on Christmas day, Boxing day and New Year's day.

Concierge club

What is the Jamie's Italian Concierge Club?

The Concierge Club is an exciting new programme which is designed to offer both you and your guests an experience to remember, whereby you the concierge will be rewarded for sending your guests to dine and your guest is treat with a complimentary gift

How do I gain points?

You will receive one point for every guest you send to dine at Jamie's Italian , when they present their Concierge Club customer card to their server. Your points will be put through our system and automatically added to your account

What are the membership rewards?

Exciting, unique or relaxing gift experience days through Red Letter Days

Who should I contact to make bookings for my guests?

Call the booking line on 0333 240 1514

What do my guests receive when visiting Jamie's Italian?

All guests will receive a complimentary glass of house wine or a soft drink with any main meal ordered.

How do I check how many points I have?

Just login to your personal account by visiting

How do I redeem my points?

  1. Login to your personal account by visiting
  2. Select the activity you want to redeem your points against
  3. Click redeem

Can I top up my points total with cash to redeem against a particular item?

Yes you can, just login to your personal account by visiting and search for payment types accepted.

Can I buy another experience day for someone else to accompany me?

Yes you can, just click ( here for further advice and information.

I have run out of my customer cards – how do I order more?

Our Concierge Club team will be able to order more for you.

I have feedback from one of my guests – who should I contact?

Our Concierge Club team will be able to assist further.

I have feedback regarding my recent experience day - who should I contact?

Our Customer Experience team at Red Letter Days will be able to assist further. Call them on 0345 600 7610

I need to change some details for my experience day – who should I contact?

Our Customer Experience team at Red Letter Days will be able to assist further. Call them on 0345 600 7610