General terms & conditions

Terms

    By using our website you accept and agree to be bound by our general Terms and Privacy policy and other policies we notify you of from time to time. Nothing in these Terms shall affect your statutory rights.

    Use of the Site

  1. These terms of use ("Terms") apply to all and any use of www.jamieoliver.com ("the Site"). In accessing the Site, you agree to do so only for your own personal, non-commercial use and in accordance with these Terms. Please read these Terms carefully as they set out your rights and obligations and the terms on which we make the Site available to you. They also provide information on how you can submit material and how this will be used.
  2. The Site is owned and operated by Jamie Oliver Enterprises Limited ("we" or "us"). Jamie Oliver Enterprises Limited is a limited liability company registered in England and Wales (company registration number 06294067) with its registered office address at 19-21 Nile Street, London N1 7LL.
  3. Your use of the Site constitutes your binding acceptance of these Terms. If these Terms are not accepted in full, you should not access the Site and should stop using it immediately. We reserve the right to change these Terms at any time by posting the modified terms on the Site and it is your responsibility to refer to and comply with the most up to date Terms on accessing the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the latest Terms.
  4. Unless otherwise stated, you may not copy, reproduce, republish, download, post, store (including in any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of the Site's material or content (including other Contributions (as defined below) or any advertising or sponsorship), or permit or assist any third party to do the same.
  5. You agree to only use the Site for lawful purposes and in a manner that does not improperly infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is libellous, in breach of anyone's privacy, or which may harass, cause real distress or inconvenience to any person. You further agree that you shall not (by way of example and without limitation), reformat or frame any portion of the web pages that are part of the Site; copy or modify the HTML code used to generate web pages on the Site; use any device, software, or procedure that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our IT infrastructure; modify, adapt, translate or reverse engineer any portion of the Site; disrupt or otherwise interfere with the Site or the networks or servers used by us; impersonate any person or entity or misrepresent your connection or affiliation with a person or entity; or solicit, collect or store, or attempt to solicit, collect or store, personal information about other Site users.
  6. The Site may include links to third party web sites from time to time, including without limitation, selected supermarket websites and social media websites such as Facebook, Instagram, Pinterest and Twitter ("Third Party Sites"). Third Party Sites with links from the Site have not been verified or reviewed by us. Your access and use of any Third Party Site is entirely at your own risk and discretion and subject to the terms and conditions and privacy policies of that website. You acknowledge and agree that: (a) we are not responsible for the availability or accessibility of Third Party Sites or the content, products and/or services offered through such Third Party Sites; (b) our providing links to Third Party Sites shall not be interpreted as endorsement or approval by us of the operators of the Third Party Sites, the organizations sponsoring the Third Party Sites, or any products or services offered via the Third Party Sites; (c) we do not guarantee the accuracy, completeness or authenticity of information, resources, or content available on or through Third Party Sites; and (d) we shall not be responsible or liable, either directly or indirectly, for any damage or loss caused or alleged to be caused in connection with your use or reliance on any such content, information, statements, representations, advertising, products, services or other materials available on or through Third Party Sites. If you decide to access Third Party Sites, resources or services, or transact with third parties for their products or services, you do so entirely at your own risk.
  7. Some parts of the Site may have specific terms of use (e.g. competitions, contests and campaigns). By registering for and/or using these parts of the Site you are agreeing to these specific terms. If there is any conflict between the Terms and specific terms appearing on the Site, the specific terms shall prevail.
  8. Subject to availability of the services (which may be based on a user's location), users who register with the Site may purchase products through the Site that match the list of ingredients for selected recipes published on the Site. Such products may be purchased with selected retailers by clicking on the links made available on the Site, which will automatically add the ingredients to an online shopping basket with your chosen retailer ("Click To Basket"). By using the Click To Basket function you acknowledge and agree that you will be transferred to the website of your selected retailer to review and complete your purchase and shall be subject to the terms and conditions and privacy policies of that website. You further acknowledge and agree that you may be required to hold an account with that retailer before you can progress with your purchase. Please note that all products are subject to availability. Where a product is out of stock, an alternative product may be recommended. Please note that we shall not be held responsible for the availability or suitability of the products you purchase. We urge you to carefully review the content of your shopping basket before proceeding with any purchase. If you decide to purchase any products, goods, or services from any third party website, you do so entirely at your own risk and we shall not be held responsible for any mistakes or discrepancies that may appear in your shopping basket.

Availability of the Site, Third Party Sites and Liability

  1. The Site, Contributions and information, images, logos and content relating to the Site, Jamie Oliver, and/or any of our associated companies, products and services (or to third party products and services), are provided 'AS IS' and on an 'AS AVAILABLE' basis without any representation, endorsement or warranty of any kind, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy of the Site and/or Third Party Sites.
  2. We will endeavour to provide the Site using all reasonable care and will use reasonable efforts to make the Site available to you at all times. However you acknowledge that the Site is provided over the internet and so the quality and availability of the Site may be affected by factors that are outside our reasonable control such as technical faults in your ISP's and/or telecommunication providers' network/service. We not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, providers, computer equipment or software, or failure of any email to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website (or any combination of these things).
  3. We make no guarantees that the Site will be available, uninterrupted or error free, or that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs. Except as required by law, we will not be responsible for any loss or damage caused by: (a) interruption or delay to the Site or errors, viruses or bugs contained in the Site caused by events outside our reasonable control; (b) your negligence, your breach of the Terms or failure to follow our reasonable instructions; (c) any incompatibility of the Site with any other software or material on your equipment; (d) any unauthorized use of the Site; or (e) any other factor that is outside our reasonable control.
  4. Content, information and other material on the Site may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of these or the reliability of any information displayed or distributed through the Site (including provided through any software). You acknowledge that reliance on any such information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any part of the Site and to make changes to the Site and to the materials, products, programs, services, content or prices described in the Site at any time without notice.
  5. We cannot accept any responsibility for any damage, loss, injury or disappointment suffered through use of the Site. In no event will we or any of our third party affiliates or Jamie Oliver personally be liable for any damages whatsoever, whether in action of contract, tort (including negligence), strict liability or other action, including (but not limited to) damages for loss of use of the Site, unauthorized access, use or alteration of your transmissions or Contributions, damage to equipment or other software, or loss of data or profits or for other monetary loss or for any indirect, consequential damages, incidental, special, exemplary, or punitive damages arising out of or in connection with the use (or inability to use) or performance of the Site, even if we have been advised of the possibility of such damages. Because some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In addition, in no event shall we or any licensors or third party affiliates be liable for any unauthorized use of the Site. If you are dissatisfied with any portion of the Site, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Site and the services.
  6. These exclusions do not apply to death or personal injury caused by our negligence and only apply to the extent permitted by law. This does not affect your statutory rights.

Intellectual Property Rights Including Copyright

  1. The names, images and logos identifying Jamie Oliver, all our associated companies or third parties and any products and services are proprietary marks of these parties. Nothing in these Terms or other specific terms appearing on the Site shall be construed as conferring to you any license or right under any intellectual property right of all the above parties unless expressly stated otherwise.
  2. All copyright, trade marks and other intellectual property rights in the Site (including the design, arrangement and look and feel) and all material, software or content supplied as part of the Site, other than your Contributions and Your Data (as included in the Privacy Policy below), shall remain at all times our property or the property of our licensors and is protected by copyright law.
  3. Any products and services on the Site are subject to availability and are available at our sole discretion.

General

  1. The Terms shall be governed by and construed in accordance with the laws of England. Any disputes arising from the Site or Terms will be decided only by the English courts. 2. We make no representation that materials on the Site are appropriate or available for use at locations other than the UK and Republic of Ireland and access to them from territories where their contents are illegal is strictly prohibited. If you access the Site outside of the United Kingdom or Republic of Ireland, you are responsible for compliance with all local laws.
  2. If any provision of these Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
  3. You agree to indemnify and keep indemnified us from and against all claims, damages, expenses, costs and liabilities (including legal fees) relating to or arising from your use and/or Membership or arising from any breach or suspected breach of the Terms by you or your violation of any law or the rights of any third party.
  4. We can transfer our rights and obligations under the Terms to any company, firm or person provided this does not affect your rights under the Terms. You may not transfer or assign your rights or obligations under the Terms to anyone else and your Membership is personal to you.
  5. Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
  6. If you have any questions or concerns about this Site, Terms or Privacy Policy, please contact us by email at enquiries@jamieoliver.com, or by writing to us at 19-21 Nile Street, London N1 7LL.

Prize draws and competitions

  1. Unless otherwise stated, our competitions and prize draws are organised by Jamie Oliver Enterprises Limited (registered number 06294067) whose address is 19-21 Nile Street, London N1 7LL.
  2. By entering into one of our competitions or prize draws, you agree and accept the terms and conditions of the relevant competition or prize draw as well as these general terms and conditions.
  3. Only one entry per person is permitted for each competition or prize draw unless otherwise stated in the terms and conditions of the relevant competition or prize draw.
  4. Our competitions and prize draws are open to all residents in the UK over the age of 18, unless stated otherwise in the terms and conditions of the relevant competition or prize draw, but is closed to any employees (and members of their families and households) of Jamie Oliver Enterprises Limited, its associated companies and of any co-promoters, competition or prize draw sponsors, prize providers and any of their associated companies.
  5. Competition and prize draw entries must be made in the manner specified in the terms and conditions of the relevant competition or prize draw and must be received by the closing date stated therein
  6. No purchase or fee is payable in order to enter a competition or prize draw. Where applicable details of free entry routes will be available in the relevant competition or prize draw's terms and conditions.
  7. By entering into a competition or prize draw, you agree that your name and general place of residence may be made public if you win and if the relevant competition or prize draw includes submitting any images, photographs or footage that these may be used for any purpose by Jamie Oliver Enterprises Limited and/or its associated companies and/or any co-promoters, competition or prize draw sponsors, prize providers and any of their associated companies.
  8. No responsibility will be accepted for entries which we do not receive for any reason. Incomplete or late entries will be disqualified.
  9. Jamie Oliver Enterprises Limited its associated companies and any co-promoters, competition or prize draw sponsors, prize providers and any of their associated companies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of Jamie Oliver Enterprises Limited its associated companies and any co-promoters, competition or prize draw sponsors, prize providers and any of their associated companies. Proof of submission of entry is not proof of receipt of entry.
  10. Jamie Oliver Enterprises Limited reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion, the Jamie Oliver Limited website or any other website or platform (including without limitation digital and social networking platforms) on which Jamie Oliver Enterprises Limited is organising a prize draw or competition, or to be acting in violation of these terms and conditions
  11. Details of how entrants may compete or be chosen to win can be found in the terms and conditions of the relevant competition or prize draw
  12. The prize must be taken as offered. No cash equivalent or other alternative prizes are available.
  13. The prize is non-transferable. We or the relevant prize provider as applicable reserve the right to substitute the prize of an equivalent value should the prize or any part of the prize become unavailable for any reason
  14. If the winner cannot be contacted or is not able to accept the prize within 2 months of the relevant competition or prize draw's closing date, then we reserve the right to award the prize to another participant.
  15. We reserve the right to amend these rules at any time, or to cancel, alter or amend the competition or prize draw at any stage should it be necessary.
  16. By entering into a competition or prize draw, you agree that any personal information you supply may be used by Us in accordance with our Privacy and Data Protection Policy as at the date of your entry as found at www.jamieoliver.com/privacy.
  17. We accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering a competition or prize draw or by accepting (or refusing as the case may be) a prize
  18. The competition or prize draw is subject to the laws of England and Wales, whose courts shall be the courts of exclusive jurisdiction

ALLERGY INFORMATION

You should always advise your server of any special dietary requirements, including intolerances and allergies. Where possible, our trained staff will advise you on alternative dishes. However, while we do our best to reduce the risk of cross-contamination in our restaurants, we CANNOT guarantee that any of our dishes are free from allergens and therefore cannot accept any liability in this respect. Guests with severe allergies are advised to assess their own level of risk and consume dishes at their own risk.

The information provided on our website and in our restaurants should NOT be considered as any form of guarantee but as a best faith effort to provide you with information on our dishes. You should use this information to help you assess your own level of risk, based on your personal circumstances, before eating any of our dishes.

The allergen information we provide is specifically related to the dishes we make at Jamie’s Italian, and in response to enquiries into special dietary requirements and our ingredients.

Email Offer – Free Glass of Wine

One free 125ml glass of Jamie’s Italian house wine or Orange juice spritz per Gold Club member and each guest ordering a main course.Valid for redemption in Jamie's Italian UK restaurants only. Cannot be used in conjunction with any other Gold Club reward or Jamie's Italian UK offer. Customer must present email on their mobile device or in printed format to their server in order to redeem offer. Due to a technical error customers may have received an email incorrectly stating this offer was valid from 1-30 June 2016. Offer valid from 15 August - 1​5​ September 2016. 18+ only, non alcoholic option available for customers under the age of 18.

Kids eat free

Offer entitles each child to one free kids' meal per adult ordering a main course. Offer includes a choice of main meal, shake-me salad, drink and dessert. Any side dishes or extras are not included. Customer must present the promotional code on their electronic mobile device or in printed format in order to redeem offer. Available in Jamie's Italian UK restaurants only. Offer excludes Gatwick. Valid from 1-31 August 2016. Not to be used in conjunction with any other offer except Gold Club rewards. No cash alternative available. All menu items are subject to availability.

JAMIE’S SUPER LUNCH – SET MENU

Offer available on Jamie’s Super Lunch set menu items only. Jamie's Super Lunch menu is available Monday-Friday between 12pm-6pm at Jamie’s Italian UK restaurants only. Offer not available in Jamie’s Italian Threadneedle Street or Gatwick. Price and menu items vary depending on location, please check your local Jamie’s Italian offer. Not to be used in conjunction with any other offer. All menu items are subject to availability.

EVENING MEAL DEAL – THREE COURSES FOR £18.95

Offer available on Evening Meal Deal set menu items only. Evening Meal Deal menu is available Monday-Thursday after 6pm at Jamie’s Italian UK restaurants only. Offer not available in Jamie’s Italian Threadneedle Street or Gatwick. Not to be used in conjunction with any other offer. All menu items are subject to availability.

AMEX ‘YOUR CARD FOR LONDON’ OFFER

One free glass of Prosecco or Orange juice spritz per Amex cardholder and ​each guest when ordering a main course only. Amex cardholder must present their unique code to their server in order to claim a free glass of Prosecco or Orange juice spritz. Only one code can be used per table. ​Valid at the following Jamie's Italian UK locations only: Angel, Covent Garden, Gatwick, Greenwich, Bluewater, Canary Wharf, London Bridge, Ludgate Hill, Piccadilly, Westfield Shepherd’s Bush, Westfield Stratford, Threadneedle Street, Victoria and Jamie's Trattoria Richmond. Offer valid for redemption until 30 September 2016. Not to be used in conjunction with any other offer. No cash alternative available.

ACC DELEGATE CARD OFFER

Offer valid from 1 November 2015-31 November 2016 at Jamie's Italian Liverpool only. One free glass of Prosecco (18+) or Orange juice spritz for each guest ordering a main course. Customer must present a valid delegate card in order to redeem offer. Not to be used in conjunction with any other offer. No cash alternative available.

Buy any main meal and we'll treat you to a side dish

Valid in Jamie's Italian Westfield Stratford and Shepherd's Bush only. One free “sides” dish per guest ordering a main meal. Valid between 2.00pm-4.00pm on date of offer only. Guest must present Happiour app offer on mobile device to their server in order to redeem offer. Not to be used in conjunction with any other offer. No cash alternative available.

Enjoy a main meal and we'll treat you to a dessert

Valid in Jamie's Italian Westfield Stratford and Shepherd's Bush only. One free dessert up to the value of £5.50 per guest ordering a main meal. Valid between 5.00pm-7.00pm on date of offer only. Guest must present Happiour app offer on mobile device to their server in order to redeem offer. Not to be used in conjunction with any other offer. No cash alternative available.

Buy any main meal and we'll include a glass of Prosecco

Valid in Jamie's Italian Westfield Stratford and Shepherd's Bush only. One free glass of Jamie's Prosecco or selected soft drink per guest ordering a main meal. Valid between 5.00pm-7.00pm on date of offer only. Guest must present Happiour app offer on mobile device to their server in order to redeem offer. Not to be used in conjunction with any other offer. No cash alternative available.

Gennaro’s Dish of the Day

Gennaro’s dish of the day is available every Tuesday only. Special on offer will change on a monthly basis and is subject to availability. Valid in Jamie’s Italian UK restaurants only.

JAMIE'S ITALIAN GOLD CLUB TERMS AND CONDITIONS

Jamie's Italian Gold Club ("JI Gold Club") is a membership club whereby Jamie's Italian customers can receive treats, tasters and rewards for their loyalty. By signing up to become a member of the JI Gold Club (and in addition to the Terms of the Site) you agree to be bound by the following terms and conditions:

  1. JI Gold Club membership is only available in relation to Jamie's Italian restaurants in the UK.
  2. You must be 18 years or older to become a JI Gold Club member.
  3. JI Gold Club treats, tasters and rewards may only be redeemed by valid JI Gold Club members at participating Jamie's Italian restaurants in the UK.
  4. When redeeming JI Gold Club treats, tasters or rewards, in a valid Jamie's Italian UK restaurant, only one membership card may be used per table.
  5. Monthly treats and birthday treats may not be redeemed on the same Jamie's Italian restaurant visit.
  6. Use of the £10 voucher you receive when you sign up requires a minimum spend of at least £30 and is only valid for 28 days from the date of sign up.
  7. Each time a JI Gold Club member visits a Jamie's Italian restaurant in the UK and purchases at least one main meal they will be automatically entered into a quarterly prize draw. See separate prize draw terms and conditions when promotions are advertised. Should you not wish to be entered into the quarterly prize draw please email your name and membership number to goldclub@jamiesitalian.com asking to be removed from the prize draw, we will then send you an email confirming such removal.
  8. Personal information which you are asked to supply in order to join the JI Gold Club, will be used by Jamie's Italian, Jamie Oliver group companies, our service providers and other organisations and by subcontractors, employees, agents and advisors (including legal advisors) as follows: (i) to administer your JI Gold Club membership; (ii) to create your JI Gold Club membership card (iii) for marketing purposes where you have specifically agreed to this (see paragraph 9 below); and/or (iv) as otherwise set out on the Site or the Terms. In addition, we may at our discretion disclose this information to the police, regulatory bodies or any legal advisers in connection with any alleged criminal offence or suspected breach of the Terms by you or otherwise where required by law.
  9. There will be opportunities on the Site to receive e-mail communications alerting you to news and offers from Jamie's Italian and other Jamie Oliver group companies and businesses. You may unsubscribe from these emails at any time by replying to the email using the "unsubscribe" link.
  10. We will not disclose voluntarily provided personal information to third parties in any other way other than as set out in these JI Gold Club terms and conditions or as set out in the Privacy Policy and the Terms without your prior consent.
  11. Should you lose your JI Gold Club membership card please send an email to goldclub@jamiesitalian.com including your name and membership number (if you know it), we will cancel your card and send you a confirmation email of such cancellation along with information as to how to receive a new membership card.
  12. Should you wish to cancel your JI Gold Club membership please send an email to goldclub@jamiesitalian.com, we will cancel your account and send you a confirmation email of such cancellation.
  13. JI Gold Club treats, tasters and rewards cannot be used in conjunction with any other Jamie's Italian UK or third party offer.

JAMIE'S ITALIAN GOLD CLUB OFFERS

BIRTHDAY TREATS

Gold Club birthday treats can only be redeemed by club members. Monthly treats and birthday treats must be redeemed on separate visits. Birthday offer is valid for a total of 28 days - 14 days before your birthday, and 14 days after. Not to be used in conjunction with any other offer. Minimum £30 spend on food required. Valid in Jamie's Italian UK restaurants only. No cash alternative available

TASTERS

One taster per Gold Club member and each guest ordering a main course only. Gold Club member must present their Gold Club card in order to receive tasters. One taster per customer can be redeemed on each visit only. Tasters change on a monthly basis and are subject to availability. Valid at Jamie’s Italian UK restaurants only. No cash alternative available.

AUGUST TREAT – APEROL SPRITZ ICE LOLLY

One Aperol spritz ice lolly per Gold Club member and each guest when ordering a main course only. Non-alcoholic ice lolly alternative available on request. Valid from 1-31 August 2016. Not to be used in conjunction with any other offer. For full terms and conditions visit our website.

PRIZE DRAW – CELEBRATING JAMIE’S NEW COOKBOOK

Gold Club members will be entered into the prize draw once for every visit they make to Jamie's Italian UK restaurants using their Gold Club card between 1 August-31 October 2016. Five winners will be picked at random from all eligible entries on or shortly after 1 November 2016 and informed via their Gold Club email address. Prize entitles each winner to a signed copy of Jamie Oliver's Super Food Family Classics cookbook, plus a family meal at any Jamie's Italian UK restaurant up to the value of £100. All prize details will be arranged between winner and the Jamie’s Italian team.

JAMIE OLIVER COOKERY SCHOOL – THREE FOR TWO

Offer entitles Gold Club member to one free place for every two places booked in any single cookery lesson only. Free lesson places cannot be carried over to another date or class. All places are subject to availability. Advanced booking is required. Gold Club member must enter their membership number at the checkout when booking online or quote their Gold Club number when booking via telephone. Bookings must be of three people or more for the discount to be applied. Offer available for bookings made before 30 September 2016.

JAMIE'S ITALIAN SHOP

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately.

Jamie's Italian Shop is a trading name for Jamie's Italian Limited. Registered in England No. 04814000 Registered Office: 19/21 Nile Street | London | N1 7LL Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. Orders are subject to availability. We will not be legally bound by any factual or typographical errors on the website or other promotional material. Before you place an order you should read these terms and conditions carefully as they contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details. Acceptance of an order placed by you online and the completion of the contract between you and Jamie's Italian Shop will take place when your order is dispatched, unless you have cancelled the order in accordance with our cancellation procedures below.

  1. Shipping & Delivery
  2. Privacy Notice
  3. Returns & Refunds
  4. Cancellations
  5. Forgotten Password
  6. Payment
  7. Viewing orders
  8. Updating Account Information
  9. Age Restricted Products

1. SHIPPING & DELIVERY

We aim to deliver all orders within 3 working days however where items are out of stock, there may be a delay. In the event of back ordering or delays, we will inform you of a new estimated delivery date. If you order more than one item, we may send them in multiple deliveries at no additional charge. Our standard delivery charge is £5.50 for all UK mainland addresses and all orders will require a signature on arrival. If you have any queries regarding delivery, please contact our enquiry line on 0844 800 3380 or Email JIshop.support@eatsonlimited.co.uk quoting your name and order number.

2. PRIVACY NOTICE

At Jamie's Italian Shop we understand that any personal information you provide on our website is private and we take every precaution to ensure that this information is safe and access to this information is restricted. Click here to read our full Privacy Policy.

3. RETURNS & REFUNDS

To inform us of a return or if you require help please contact +44 (0)844 800 3380 or JI-shop.support@jamiesitalian.com. You can return items to Jamie’s Italian Online within 14 days of delivery to:

Unit 10/11
Arlesey Business Park
Mill Lane
Arlesey
Bedfordshire

Please note that items must be in a saleable condition, unused and in the original packaging. We are unable to cancel, refund or exchange personalised items. This does not affect your statutory rights.

Once your return has been processed Jamie's Italian will reimburse the price of the returned goods to the original credit or debit card used to make the purchase within 14 days. This does not affect your statutory rights.

4. CANCELLATIONS

If you wish to cancel you order please contact +44 (0)844 800 3380 or JI-shop.support@jamiesitalian.com. If the item has not been dispatched we will cancel the order and provide a full refund.  If your order has been dispatched please follow the returns procedure listed above.

5. FORGOTTEN PASSWORD

If you have forgotten your account password, simply select My Account from the top of any page and select Forgot Your Password or click here. You will be asked to enter your registered Email address and we will send you a new password. If you have forgotten what Email address you registered with, please contact JIshop.support@eatsonlimited.co.uk.

6. PAYMENT

We accept payment by:
Credit / Debit card; all credit / debit card payments are processed by SAGEpay International.

7. VIEWING ORDERS

To check the status of any orders simply select My Account from the top of any page and enter your username (your registered Email address) and password. Select the My Orders tab from the left side menu to view all old and current orders.

8. UPDATING ACCOUNT INFORMATION

To update your account information, including Billing and Delivery addresses, simply select My Account from the top of any page and enter your username (your registered Email address) and password. Select the Account Information and Address Book tabs from the left side menu to view and edit all stored information and addresses.

9. AGE RESTRICTED PRODUCTS

To purchase products containing alcohol on this website, and lawfully enter into and form contracts on this Website, under English law you must be over 18 years of age. Warning: it is an offence to attempt to buy any product containing alcohol if you are under age or to attempt to purchase alcohol on behalf of someone else who is under age

JAMIE'S ITALIAN GIFT VOUCHERS

  1. Gift cards are available for purchase in Jamie's Italian UK restaurants and gift e-vouchers are available to order online via www.jamiesitalian.com.
  2. When purchasing a gift e-voucher, you will receive confirmation of this purchase via email ​within two hours of placing the order. If you have not received a confirmation email after two hours please check any spam or junk folders. In the case that you do not receive confirmation please call our voucher helpline on ​0333 2402166. Helpline opening hours are Monday-Sunday, 9am-10pm.
  3. The gift e-voucher will be delivered to the recipient ​ via email within twenty-four hours of placing the order. If they have not received their gift e-voucher after twenty four hours please ask them to check any spam or junk folders. In the case that they do not receive their gift e-voucher please call our voucher helpline on ​0333 2402166. Helpline opening hours are Monday-Sunday, 9am-10pm.
  4. The gift card or e-voucher will expire 12 months from the date of purchase. Please ensure you keep your receipt as proof of purchase incase of any queries.
  5. If you have any queries regarding your voucher balance or expiry date please call our voucher helpline ​0333 2402166. Helpline opening hours are Monday-Sunday, 9am-10pm.
  6. The gift card or e-voucher is valid for use in Jamie's Italian UK restaurants only and can be used against the purchase of food, drink and Jamie's Italian merchandise only.
  7. The gift card or e-voucher may not be exchanged for cash and no cash change will be provided. If the Jamie's Italian UK bill totals less than the value of the gift amount, any balance will remain on the gift card or e-voucher and will be redeemable against future visits until the date of expiry​. ​Change in the form of currency or credit or debit cards cannot be provided.​
  8. Jamie's Italian UK Ltd cannot accept responsibility for lost gift vouchers or e-voucher codes.
  9. Jamie's Italian gift vouchers are issued by Jamie's Italian UK Ltd.

Christmas bookings 2016

1. DEPOSITS

We ask for a deposit of £10 per person deposit to be paid in order to secure the booking. The deposit may be paid by BACS, cash or by card, we cannot accept cheques. Please quote your booking reference number for any deposit transaction. We will require full payment of deposit within 72 hours of your provisional booking; unless your booking is made within 14 days of dining in which case we require the deposit within 48 hours.

2. CONFIRMATION OF BOOKINGS

The booking will be confirmed upon receiving the deposit of £10 per person.

3. PRE-ORDER

We will require a pre-order for all guests of the party for mains and desserts – please note starters are based on a sharing basis. Our Christmas Coordinator will email the pre-order form to the organiser. This must be completed for all guests of the party no later than 14 days prior to your booking. If the booking is made within 14 days of the booking we require the pre-order 72 hours in advance of the booking unless agreed otherwise.

4. NUMBER OF GUESTS

We require confirmation of the final numbers no later than 14 days prior to the booking. We will do our utmost to accommodate increases in numbers if notified in advance.

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5. ARRIVAL & TIMINGS

Unless you have booked for 8.00pm or later, you will have your table for 2 hours 15 minutes– so please arrive promptly for you booking to allow you the best experience.

6. PAYMENT

All food and drink prices quoted are inclusive of VAT. A 12.5 % discretionary service charge will be added to your final bill.

7. CANCELLATION BY THE CLIENT

For cancellations less than 21 days prior to the booking, Jamie’s Italian reserves the right to retain the deposit.

8. CANCELLATION BY JAMIE’S ITALIAN

Jamie’s Italian is entitled to cancel the booking at any time by giving written notice for the following reasons:

9. PERSONAL BELONGINGS

All property left on the Jamie’s Italian premises is done so at the owner's risk. Jamie’s Italian accepts no responsibility for any loss of or damage to property left behind.

10. ACCEPTANCE

By booking with Jamie's Italian you have confirmed you accept the above terms and conditions for your Christmas party.

For further details please contact the restaurant direct

JAMIE'S ITALIAN CONCIERGE CLUB

ELIGIBLITY

This scheme is open to Concierge desks of hotels accepted by Jamie's Italian Ltd. who are resident in the UK, who are 18 years of age or older at the time of entry and who have agreed to participate in the Incentive Scheme and who have agreed to performance related points for the duration of the Incentive Scheme ('Employees').

TO PARTICIPATE

To participate in the scheme, hotel concierge desks must sign up to the Jamie's Italian Concierge Club.

TIMING

This scheme runs from June 2014 and, unless otherwise stipulated, will be on-going.
Participation in the Incentive Scheme constitutes full and unconditional acceptance of these Terms and Conditions. Jamie's Italian Ltd reserve the right to disqualify anyone in breach of these terms and conditions.

USE OF DATA

Personal data which you provide may be used for programme communications and for the purpose of this employee incentive programme only.

POINTS

Each week points will be awarded to each employee based on their performance for the previous week. One point will rewarded to the hotel per guest sent down to a Jamie's Italian UK restaurant.

AWARDING POINTS

Points will be awarded to employees on a weekly basis based on number of units over the preceding week.
Employees may opt to either:

  1. save points awarded for redemption at a later date; or
  2. redeem some or all of the points awarded on a monthly basis for prizes through the Red Letter Days website

REDEEMING POINTS

Points must be redeemed via the website. Prizes, once chosen, can only be changed if the redeemer contacts within 24 hours of the redemption.
Redeeming points for rewards will not affect the Employee's positioning the monthly rolling league table (if applicable).
All points must be redeemed 30 days following the end of the campaign.
Experience rewards will be fulfilled by the employee's direct arrangement with the experience reward supplier, in accordance with each individual supplier's availability, lead-time and capability.

SUBSTITUTION

In the case of a reward item not being available, we will contact the user within 7 days of placing the order and offer a replacement item of similar value.If the user does not wish to accept the replacement item, the original value of the reward deducted from the user's account will be re-credited.
Red Letter Days reserves the right to substitute prizes of equal or similar value.
Red Letter Days reserves the right to remove or include any reward from the range at our discretion.
Red Letter Days will honour any rewards that have already been allocated a employee prior to any website alterations.

DELIVERY

The delivery of Experiences, Lifestyle and Special Offers will be via an instant e-voucher and gifts will be posted within 15 working days. The delivery of all Experience, Lifestyle and Special Offers will be made to the email address as supplied by the user at the time of order.The delivery address for gifts should be to an address where the item can be signed for.If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the user to arrange delivery again.Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the user. Users should not accept delivery of items that have been delivered where the packaging is damaged.Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped.If the package is opened and item is then found to be faulty then the user must advise us within 24 hours and will make contact with the supplier on the user's behalf to arrange a replacement or suitable alternative.

RETURNS

Returns will usually be possible with our gift range if there is a fault or it is damaged. If the Client or user wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt. The client acknowledges that some reward items are not returnable and non-refundable (i.e. Experience and Lifestyle vouchers)

OTHER

Prizes and rewards may be considered a taxable benefit to the recipients. Jamie's Italian Ltd may, at its own discretion, agree to pay the tax liability and National Insurance contributions arising on behalf of employees. Where it does not, recipients will be informed and will be directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions arising on their prize. Red Letter Days will not account for any Social or National Insurance or tax liability arising from this promotion. Jamie's Italian Ltd and Red Letter Days will absolve themselves from any liability arising from any National Insurance Contributions arising from this prize. No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Jamie's Italian Ltd's decision shall be final.Jamie's Italian Ltd and/or Red Letter Days reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice. Jamie's Italian Ltd and/or Red Letter Days cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.Employees in this incentive scheme agree that Jamie's Italian Ltd and Red Letter Days will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Jamie's Italian Ltd's or Red Letter Days liability in respect of death or personal injury arising out of its own negligence or arising out of fraud. Jamie's Italian Ltd or Red Letter Days reserves the right in its sole discretion to cancel or suspend the redemption programme. This promotion offer Programme is administrated by Red Letter Days. Promoter: Jamie's Italian Limited (registered number 04814000), 2 Gay Street, Bath, England, BA1 2PH. Free glass of Prosecco or soft drink for Concierge Club Customers. Not to be used in conjunction with any other offers including Gold Club rewards. One free glass of house wine (red, white or rose/125ml or 175ml) or soft drink can be redeemed per guest upon presentation of Concierge Club voucher issued by hotel concierge. Each guest must also order a main meal to redeem offer. Valid at Jamie's Italian Bath only. No cash alternative available. Subject to availability.

Mobile App Payment Privacy Policy

This privacy policy provides information on how FlyPay Limited (referred to in this notice as "FlyPay", "we" or "us") and Jamie's Italian Ltd (referred to in this policy as "Jamie's Italian" or "Operator"), use personal data relating to users (referred to in this policy as "you") of the Jamie's Italian app powered by FlyPay (the "Application") and related services (together referred to in this policy as the "Services")

Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.

This notice is version 1.1 and was last updated on 26th January 2016.

1.Who are we?

2. What personal data do we collect and why?

a: Registration details

If you install the Application or access the Website, you will be asked to provide us with certain registration information in order to create a Flypay profile and receive the related Services. Registration information may include:

As an alternative to registering directly with Flypay, you can register using your Facebook account login, from which we may obtain your Facebook username and password, along with the same registration information set out above (see also the paragraph entitled "Facebook Information" below). Your registration information may be used to:

b: Device and Technical Information

We may collect information about the device you use to download the Application or access the Website, including, where available, the device's unique device identifiers, operating system and mobile network information, for system administration purposes. We may also collect information about the computer you use to visit the Website, including session data and your IP address. We may associate this kind of device information with the registration information referred to in the sections above for customer services and system administration purposes and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

c: Your payment card details

In order to pay a venue bill using the Application or order online via the Website, you will need to input credit or debit card details. Payment processing services are provided by third parties, including VeriFone and Adyen. The Application or Website will transfer payment details directly from VeriFone, Adyen or other PCI compliant verified payment processing companies to the venue's point of sale system. By inputting payment card details, you are consenting to use of such details by these third party payment providers, the venue and us for the purpose of paying your bill and processing your payment.

The use of your payment card details by third party payment providers and the venue is not governed by this privacy policy and will be governed by the third party payment providers and the venue's own terms of use and privacy policy. We recommend that you access and review any such terms and policies prior to providing your payment card details.

Your card details will be securely stored by PCI compliant third party payment providers (including Verifone and Adyen) for ease of use in future transactions using the Application or Website. However, your CSC/CVV number is not stored and must be entered each time you use a card for authentication. Flypay does not have access to your card details nor does it store your card details on its systems, although it holds a payment processing 'token' which retains some of the card number digits only. This enables you to identify the appropriate card in future transactions and on your payment receipt. You may remove payment card details from the Application or Website at any time. Payment transactions are between you and the relevant venue. Whilst the Services seek to facilitate the payment procedure, Flypay does not receive your payment and is not responsible for subsequent use of your card or payment details by or on behalf of the venue.

d: Your venue visits or online orders

In order to pay a venue bill using the Application, you may need to scan the restaurant provided QR code, or tap it with an NFC equipped phone, type in the five digit code for your table or other methods of interaction, which will link your Application to the bill within the relevant venue's point of sale or 'POS' system. The details of your bill will be used to deliver the Services and generate your payment receipt.

We may also collect POS data relating to your venue visits or orders placed online via the Website, including:

We may use POS data for the following purposes:

We collect POS data through the Application, the Website and directly from the venue's point of sale system. We may also collect additional data relating to your venue visits and the surrounding areas, for example:

This additional data is used for analysis and statistical purposes (see further below).

e: Facebook information

If you provide us with your Facebook account login, we may collect additional information from your Facebook profile for analysis and statistical purposes (see below). If you would prefer that we not to do this, you can register with your email address and date of birth, rather than using your Facebook account login.

f: Contacting us or visiting our website

If you contact us (via email, webform, telephone, post or otherwise), we may collect and retain your contact details and your communication for the purpose of handling and responding to your query, keeping records of communications and improving our customer services.

g: Geolocation

With your permission, we may also collect information about your geo-location through the Application to enable us to provide location based services and tailor the offers/promotions you receive through the Application.

h: Log Information

When you use the Application or Website, we may also automatically collect and store certain information in our server logs to get a better understanding of how people use the Application and Website, for system administration purposes, and to ensure we provide a good user experience and customer service. This type of information includes "clickstream" data (i.e. information about when, how, and what parts of the Application or Website you use), viewed and exit pages as well as date or time stamps.

i: Contacts

The Application allows you to contact friends via SMS, Twitter, Facebook or Google Plus to invite them to try the Application. In order to use this feature, you must select the option which allows the Application to access your mobile phone contacts or Twitter, Facebook or Google Plus account (as applicable) and your contacts listed within that account. Please only use this feature to send an invitation to a friend who you know would be happy to receive one.

j: Analysis and statistics

We may use the data we collect about you, on an anonymous basis only, for analysis and statistical purposes, for example to analyse how many users are visiting or ordering from particular venues at particular times, food preferences, and the characteristics of such users, for example their age or gender. If you have provided your Facebook login, we may combine data collected from the Application or Website and the restaurant with information from your Facebook profile for these purposes.

Statistics and results of analysis (anonymised and without reference to your personal data) may be shared with our selected partners, including partner restaurants and their suppliers for the purpose of improving the customer experience within restaurants.

3. Cookies and similar technologies

Our Websites use cookies and similar technologies. For more information, please see our cookie policy, which is available from the Websites or via www.flypay.co.uk/cookies.

4. Other use of your personal data

We may also use your personal data for the purposes of:

5. Disclosure of your personal data to other parties

We may share statistics and results of analysis with selected third parties as described in paragraph 2.j above. We may also disclose your personal data for the purposes outlined in paragraph 4 above to third parties, including:

We may also share your information with other selected third parties, including: strategic business partners, in connection with the purposes described in this privacy policy; advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and analytics and search engine providers that assist us in the improvement and optimisation of the Website.

6. Storage and security of your personal data

Your personal data is stored in electronic and physical records maintained by us and/or our service providers. Whilst we are based in the UK, our service providers may have servers located overseas, where the laws may not give the same level of protection to personal data as within the UK. By submitting your personal data to us, you consent to the transfer, storing and processing of your personal data in countries outside of the UK (including countries located outside of the European Economic Area ("EEA").

Whenever we transfer your personal data outside of the EEA, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7. Passcodes and security

If you create a user ID, a passcode or any other authentication information as part of our security procedures, you must treat such information as confidential. You must not disclose it to anyone else and must take appropriate steps to keep your information secure by not using an obvious login name and ensuring that you keep your passcode confidential and change it regularly. If you know or suspect that anyone other than you, or anyone authorised by you, knows your user ID, passcode or any other authentication information, you must promptly notify us using the contact details below. You are entirely responsible for all activities that occur through use of your user ID, even if another person was using your account at the relevant time. We are not responsible for any losses or liabilities arising out of or in connection with any unauthorised use of the Application or Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the Application or Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8. Marketing

As mentioned above, we may also use your personal data to provide you with information about our products and services, which may be of interest to you. If you do not want us to use your information in this way, we will give you the opportunity to opt-out of receiving any such marketing communications at the point where you provide us with your contact details and in each subsequent marketing communication that we send to you. Please note that if you opt out from receiving marketing communications, we may still contact you about service-related issues, such as where we make any changes to the Application or Website, or the terms of this policy.

9. Third party sites and services

Your use of the Application will also be subject to the privacy policies of any app store provider and/or operator ("App Store Provider") from whom you have downloaded the Application ("App Store Policies"). The Application and Website may also contain links to other third party websites and services including through advertising and social media tools and widgets such as those provided by Facebook and Twitter ("Third Party Sites and Services"). The links to these Third Party Sites and Services are provided for your convenience only. Your use of the Third Party Sites and Services will be governed by their terms and conditions and privacy policies (if any) ("Third Party Terms"). It is your responsibility to read the Third Party Terms. You acknowledge that we have no control over the Third Party Sites and Services and are not responsible for them.

10. Removal of your details

You may request removal of your live profile at any time by sending an email to us at help@flypay.co.uk.

We may however retain certain aspects of your profile and other personal details for the purposes of maintaining records of our dealings with you, analysis and statistics.

We may remove your profile in accordance with clause 2(e)(iii) of our terms and conditions, including in the circumstances where you breach our terms or have not used our Services for a substantial period of time.

11. Access to your details

If you would like to access a copy of any personal data which we hold about you, pleas