JamieOliver.com
Terms and Conditions
Privacy Policy and Personal Data
Shopping Terms
Jme Collection Security and Privacy Policy
Shopping Help
Terms and Conditions for Bookings on Recipease
Terms of Use
1. In accessing the Site (which shall include www.jamieoliver.com and www.jmecollection.com), you agree to do so only for your own personal, non-commercial use and in accordance with these Terms.
2. The Site is owned and operated by Jamie Oliver Enterprises Limited on behalf of Jamie Oliver and Jme Group Limited trading as "Jme Collection" ("we" or "us"). Please read the Terms carefully as they set out your rights and obligations and the terms on which we makes the Site available to you. They also provide information on how you can submit material and how this will be used.
3. Visitors to the Site just wishing to view content do not need to register. However, any use of the Site (including, but not limited to, viewing content) constitutes your acceptance of these Terms, which takes effect the moment you first use the Site. If these Terms are not accepted in full, you should not access the Site and should stop using it immediately. We reserve the right to change the Terms at any time by posting changes online and it is your responsibility to refer to and comply with the most up to date Terms on accessing the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the Terms as modified.
4. Unless otherwise stated, you may not copy, reproduce, republish, download, post, store (including in any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of the Site's material or content (including other Contributions or any advertising or sponsorship) or permit or assist any third party to do the same.
5. You agree to only use the Site for lawful purposes, in a manner which does not improperly infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is libellous, in breach of anyone’s privacy or which may harass, cause real distress or inconvenience to any person and the transmission of obscene or offensive content or interruption of the normal flow of dialogue within the Site.
6. The Site may include links to third party web sites ("Third Party Sites") from time to time. You acknowledge and agree that we will not be responsible for the availability of the Third Party Sites and will not be responsible or liable for any content or services from the Third Party Sites. Your accessing of the Third Party Sites is at your own discretion and risk.
7. Some parts of the Site may have specific Terms of use (e.g. competitions). By registering for and/or using these parts of the Site you are agreeing to these specific Terms. If there is any conflict between the Terms and specific Terms appearing on the Site, the specific Terms shall prevail.
Registration and Membership
1. If you would like to upload material to the Site, interact with the Site including participating in the forums or blogs or setting up a profile, you must register and become a Site member ("Member"). As part of this you will be asked to "accept" these Terms and, on doing so, you will be deemed to have consented to and will be bound by these Terms and conditions. Should you wish to do any shopping on the Site, you will be required to accept and be bound by the Shopping Terms.
2. When you register as a Member, you will be asked to select a user name and password you can then use to access your account and log on to and/or participate in areas of the Site reserved for Members only. We reserve the right to reject user names that are offensive, defamatory or otherwise unsuitable. You may update certain details via your account.
3. You accept it is your sole responsibility to maintain the confidentiality of your password and you are responsible for all activity that occurs under this. We are unable to check the identity of people acting as Members or using Members' areas and will not be liable where your password is used by someone else.
4. You should make sure you are the only person using your password and you agree to notify us of any unauthorised use of your password and any other breach of security as soon as you become aware of it.
5. If you use any functionality this Site makes available that allows people to contact you or leave comments, you are accepting these may be abusive, untrue or unpleasant. Please be careful when using any messaging and do not reveal personal information such as your home or work contact details, your last name or where you live.
6. You agree and confirm that if registering as a Member, you are 18 or over and all information provided by you to us is accurate, true and up to date in all respects and at all times.
7. Where there are any other restrictions or eligibility requirements, these will be set out on the Site. We reserve the right for ask for written proof of age or eligibility from you. If we discover or suspect that you do not comply with the age requirements, we reserve the right to suspend or terminate your Membership immediately.
8. We reserve the right to modify, suspend or discontinue the Site or any part of it (including the availability of any features of the Site) at any time and without notice or liability to you. We are entitled to suspend or terminate your Membership or access to any part of the Site at any time if you breach the Terms or for technical reasons.
Contributions
1. "Contribution" includes all content provided to the Site or uploaded to the Site by Members i.e. forum or blog entries, videos, clips, pictures, recipes, reviews, comments, data posting, competition entries and all other user generated material, which will be stored in a database by us.
2. You agree and guarantee that any Contribution you provide or upload is original to you and does not infringe the copyright or any other rights of any other person. You must obtain any consent necessary for you to provide the Contribution to us. You agree and confirm that all facts expressed by you in any Contribution are true to the best of your knowledge and belief and, if your Contribution contains opinions, these are your own and genuinely and truly held by you; and that nothing in your Contribution will include an advertisement for your business or products; that nothing in the Contribution will infringe the copyright or any other right of any person, breach any contract or duty of confidence, be defamatory, obscene or sexually oriented, abusive, vulgar, offensive, indecent, harassing, threatening, breach anyone’s privacy or may constitute a contempt of court or break any applicable laws or be calculated to bring us or any other person into disrepute; and that all Contributions will comply with any additional Terms or requirements on the Site and you will at all times comply with the Terms. You also confirm that if you have posted a recipe, it is your own recipe and will not cause any harm to anyone.
3. We do not, unless we agree this with you, claim any rights of ownership in your Contribution. As such, you retain all ownership rights and, although we will be able to use the Contribution as set out in these Terms, you will also have the right to use your Contribution in any way you choose. Where a Contribution is to be acquired this will be made clear on the Site and you will then be able to choose whether to provide a particular Contribution on that basis.
4. Please note that we do not accept unsolicited materials or ideas for use in our programmes, any website including the Site, publications, other media or businesses. We are not responsible for the similarity of any of our content or programming to any media or materials or ideas transmitted to the Site. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and that you are waiving any claim against us or any of our subsidiaries regarding the use of such materials and ideas, even if a material or an idea is substantially similar to the idea you submitted.
5. Where we do not own the Contribution, you agree that we may (and third parties authorised by us) make any and all Contributions available on the Site and any other media, whether now known or invented in the future, which may include other internet sites, mobile, television and/or radio and/or publishing and that Contributions may be made available with advertising and/or sponsorship. You now grant us (and third parties authorised by us) a non-exclusive, worldwide, irrevocable licence (for the full period of any rights in the Contribution) to use, display, publish, transmit, copy, make derivative works or podcasts from, edit, alter, store, re-format, sell and sub-licence the Contribution for such purposes.
6. Whether or not we own the Contribution, you grant us (and third parties authorised by us) the right to issue publicity concerning the Contribution and any material or service in which it may be included, and for such purpose to use and reproduce your name and photograph if we wish (where these have been provided to us) and your Contribution.
7. We do not guarantee to use or otherwise make available any Contribution. Any Contribution may be rejected by us and may be edited, moderated or deleted at its absolute discretion. We reserve the right not to accept any Contribution that is not in English and cannot be moderated. All decisions are final and we will not enter into any discussions or correspondence about why a Contribution has been rejected.
8. We may, in appropriate circumstances, and at its sole discretion, remove or disable access to a Contribution that appears to be legally or otherwise problematic e.g. it infringes the copyright or other intellectual property or privacy rights of others, is defamatory etc. or for any other reason. In relation to all reviews and comments posted on the Site, you consent to us editing such reviews to ensure compliance with the Terms.
9. We may retain other Contributions even if they are not published. You agree, however, that we have no obligation to keep originals or copies of any Contribution or to return this to you or remove this from the Site on termination of your Membership.
10. If we terminate your Membership, your Contributions (if any) will remain on the Site - please contact us at customerservices@jmecollection.com with details of any Contribution you would like to be removed and we will try to remove this.
Other Content and Complaints
1. Although we ask all Members to submit Contributions that comply with the Terms, you acknowledge that Contributions supplied by other Members may include material you consider offensive or objectionable. We assume no responsibility or liability for such Contributions and, as the Contributions are created by other members, it does not represent our views. You are solely responsible for your interaction with other Members.
2. If you become aware of any misuse of the Site or wish to complain about any Contribution or material on the Site or believe any of your rights have been violated e.g. your copyright infringed, you have been defamed etc., you can email us at customerservices@jmecollection.com.
Availability of The Site and Liability
1. The Site, Contributions and information, images, logos and content relating to the Site, Jamie Oliver, Jme Collection (save as set out specifically in the Shopping Terms), and/or any of our associated companies, products and services (or to third party products and services), are provided 'AS IS' and on an 'AS AVAILABLE' basis without any representation, endorsement or warranty of any kind, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
2. We will endeavour to provide the Site using all reasonable care and will use reasonable efforts to make the Site available to you at all times. However you acknowledge that the Site is provided over the internet and so the quality and availability of the Site may be affected by factors that are outside our reasonable control such as technical faults in your ISP's and/or telecommunication providers' network/service. We not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, providers, computer equipment or software, or failure of any email to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website (or any combination of these things).
3. We make no guarantees that the Site will be available, uninterrupted or error free, or that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs. Except as required by law, we will not be responsible for any loss or damage caused by: (a) interruption or delay to the Site or errors, viruses or bugs contained in the Site caused by events outside our reasonable control; (b) your negligence, your breach of the Terms or failure to follow our reasonable instructions; (c) any incompatibility of the Site with any other software or material on your equipment; (d) any unauthorised use of the Site; or (e) any other factor that is outside our reasonable control.
4. Content, information and other material on the Site may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of these or the reliability of any information displayed or distributed through the Site (including provided through any software), save as set out specifically in the Shopping Terms. You acknowledge that reliance on any such information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any part of the Site and to make changes to the Site and to the materials, products, programs, services, content or prices described in the Site at any time without notice.
5. We cannot accept any responsibility for any damage, loss, injury or disappointment suffered though use of the Site. In no event will we or any of our third party affiliates or Jamie Oliver personally be liable for any damages whatsoever, whether in action of contract, negligence or other action, including (but not limited to) damages for loss of use of the Site, damage to equipment or other software, or loss of data or profits or for other monetary loss or for any indirect or consequential damages, arising out of or in connection with the use (or inability to use) or performance of the Site. In addition, in no event shall we or any licensors or third party affiliates be liable for any unauthorised use of the Site.
6. These exclusions do not apply to death or personal injury caused by our negligence and only apply to the extent permitted by law. This does not affect your statutory rights.
Intellectual Property Rights Including Copyright
1. The names, images and logos identifying Jamie Oliver, Jme Collection, all our associated companies or third parties and any products and services are proprietary marks of these parties. Nothing in the Terms shall be construed as conferring to you any licence or right under any intellectual property right of all the above parties unless expressly stated otherwise.
2. All copyright, trade marks and other intellectual property rights in the Site (including the design, arrangement and look and feel) and all material, software or content supplied as part of the Site, other than your Contributions and Your Data (as included in the Privacy Policy below), shall remain at all times our property or the property of our licensors and is protected by copyright law.
3. Any products and services on the Site are subject to availability and are available at our sole discretion.
General
1. The Terms shall be governed by and construed in accordance with the laws of England. Any disputes arising from the Site or Terms will be decided only by the English courts.
2. We make no representation that materials on the Site are appropriate or available for use at locations other than the UK and Republic of Ireland and access to them from territories where their contents are illegal is strictly prohibited. If you access the Site outside of the United Kingdom or Republic of Ireland, you are responsible for compliance with all local laws.
3. If any of the Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
4. You agree to indemnify and keep indemnified us from and against all claims, damages, expenses, costs and liabilities (including legal fees) relating to or arising from your use and/or Membership or arising from any breach or suspected breach of the Terms by you or your violation of any law or the rights of any third party.
5. We can transfer its rights and obligations under the Terms to any company, firm or person provided this does not affect your rights under the Terms. You may not transfer or assign your rights or obligations under the Terms to anyone else and your Membership is personal to you.
6. Jamie Oliver Enterprises Limited, Jamie Oliver Limited and Jme Group Limited are incorporated and registered in England and Wales at 19-21 Nile Street, London N1 7LL. You can contact us at this address or you can email us at customerservices@jmecollection.com.
Last updated August 2008 © 2008 Jamie Oliver Enterprises Limited
1. We will use any personal information collected from the Site in accordance with all laws and regulations relating to the protection of personal data including the Data Protection Act 1998 (the "Data Protection Act"). Further details on the Data Protection Act can be found on the Information Commissioner's website (www.informationcommissioner.gov.uk)
2. Personal information you are asked to supply or you supply voluntarily as part of the registration and any other information relating to your Contributions ("Your Data"), will be used by us, our group companies, service providers and other organisations and by subcontractors, employees, agents and advisors (including legal advisors) as follows: (i) to administer your Membership; (ii) in making decisions about whether any Contribution you seek to upload onto the Site should be accepted, rejected or used; and/or (iii) as set out on the Site or the Terms. In addition, we may at our discretion disclose this information to the police, regulatory bodies or any legal advisers in connection with any alleged criminal offence or suspected breach of the Terms by you or otherwise where required by law.
3. You may be requested to take part in promotional activity and we reserve the right to use your details, photographs and audio and/or visual recordings in any publicity.
4. Your Data supplied as part of your Membership profile will, unless we tell you otherwise, be able to be seen by other users of the Site so make sure you only provide information you are happy to be seen in this way. You can control some of the information other users see using your "profile" page. Please note that we will not make your address or any payment details you choose to store on the Shopping section of the Site available to other users.
5. Except as set out above (or where we agree otherwise with you e.g. in relation to contacting you for marketing), Your Data will be kept private and confidential, will not be passed on to third parties without your express consent and will be used in accordance with our Privacy Policy. By becoming a Member and/or using the Site you are agreeing to Your Data being used as set out above.
6. The information collected on the Site includes:
a. Users' Internet Protocol (IP) addresses, which is automatically logged by our web server. IP addresses are used to observe users' interest in this Site (number of visits, etc).
b. Cookies are very small text files saved to your computer used to track user navigation around a website. Session cookies are also used to store information on which content, including advertisements, have been seen by a user. Some areas of the Site also use persistent cookies which are permanently stored on the users' computer. We will use such cookies to identify unique users to the Site. They are not cross-referenced with any other information such that an individual person could be identified.
7. We currently contract with several online partners to help manage and optimize our internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use the Site. To do this, we use Web beacons and cookies provided by our marketing company on the Site. The type of information we collect includes content viewed, pages, site sections and videos. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from the Site on our behalf, we control how that data may and may not be used.
8. We may use a third party to deal with advertisements on the Site. The advertisers may use cookies to track the number of users responding to the campaign. We do not have access to or control of cookies placed by third parties.
9. Disabling/Enabling Cookies - users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies however may mean that some functionality may be affected. For further directions on how to disable cookies please click here.
10. There are opportunities on the website to receive e-mail communications alerting you to news and offers from us as fully explained before you register to subscribe. You may unsubscribe at any time from these newsletters by replying to the newsletter using the unsubscribe link.
11. We will not disclose voluntarily provided details to third parties or use the information in any other way without your prior consent.
12. You have the right to access your information held by us and, where necessary, to have it amended.
13. This privacy statement may change at any time, so please check back occasionally.
Last updated August 2008
1. Seller and Customer
The Seller is JME Group Limited. Registered in England at Companies House No. 6421386 Registered Office 19-21 Nile Street, London N1 7LL. VAT registration number 926 258 410 ("Jme", "we" or "us"). These terms and conditions (of which the Security and Privacy Policy and the FAQs form part of) apply to all orders which you, the customer ("you" or "your") place using this website, www.jmecollection.com for items ordered by Internet.
2. Order process and registration
2.1 Our display of products on our website is an invitation to treat and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your goods. However we will not have made a contract with you unless and until we accept your offer (as set out in paragraph 2.5 below).
2.3 When we process your order and have checked your card details and your address, we will take payment from your card. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
2.4 If you provide us with a correct e-mail address we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the existence of the contract between you and us will take place when the goods you have ordered are dispatched to the address you have given us. It does not take place until such time that we dispatch your order, regardless of whether we may have debited your card or sent an acknowledgment e-mail.
2.6 The contract will be formed at the place of dispatch of the goods, namely the UK.
2.7 If you decide to register with us to purchase items using the Jme website, you will responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details through your profile.
2.8 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
3. Pricing and Payment
Pricing
3.1 Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees. Prices displayed on the Jme Website include Value Added Tax (VAT) which will be charged at the current rate. If you are a non-EU customer, to reclaim VAT, you will need to contact the Jme customer care team at jmeteam@jmecollection.com and request a VAT receipt and once it’s received, contact HRM Customs and Excise. We do not have the facility to deduct or refund VAT ourselves. For delivery costs, please check out our delivery options.
3.2 Although we try to ensure that all prices on the Jme Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
3.3 Prices displayed on the Jme Website apply to online purchases only. They are not indicative of the price of identical items purchased in our stores or by any other means. We reserve the right to update prices displayed on the Jme Website from time to time.
Payment
3.4 You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.
3.5 When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Jme products are charged at dispatch and will appear as “Jme / Recipease” on your statement.
3.6 To store your credit card details you will need to complete our online registration. Once you have registered, you will only need to sign in and your card details will automatically appear in the payment details. If you have 3D secure verification for your card, you may still need to provide a user name and password to complete your payment.
3.7 Please note that we cannot guarantee the security of any data sent by email. Accordingly, please do not send us payment information via email. For details of the security measures we employ, please read our Privacy Statement.
Gift Certificates
3.8 Jme gift certificates can be used to purchase goods online. If the goods purchased online total less than the value of the gift certificate, any balance will remain on the gift certificate and will be redeemable against future orders. Change in the form of currency or credits to credit or debit cards cannot be provided. Gift certificates cannot be exchanged for cash.
3.9 When redeeming gift certificates online, you will be required to enter the serial number into the promotional field located within the virtual shopping basket. Lost or stolen gift certificates will not be refunded or replaced. Gift certificates will expire on the expiry date set out on the certificate.
3.10 If you return goods purchased with a gift certificate and where a refund is payable, we will issue you a new gift certificate by way of refund.
4. Delivery UK (including N. Ireland) and Islands:
4.1
4.2 Please note that we are unable to deliver the following to Northern Ireland and non-Mainland UK: food products (including hampers) and plants/gardening kits and other perishable goods. We are also unable to deliver to PO Boxes. If item dimensions are small enough, they will be delivered through the letterbox. Otherwise, if nobody is available to accept delivery, a calling card will be left for you to re-arrange delivery or collection. Hampers / cakes/ baked goods will be shipped separately from other goods ordered.
International Delivery
4.3 We offer delivery to certain European countries (see below) for items under 2kg and no larger than 24cm x 24cm x 24cm. Products available for UK delivery only will be noted within the product's description (including without limitation alcohol).
4.4 The standard delivery charge is £20.00 per order.
4.5 The countries we deliver to in Europe are: Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
4.6 Please note that we are unable to deliver to PO Boxes.
4.7 Import duties and taxes may have to be paid in some countries, for which we will not be liable. Before ordering please obtain details of these charges from your local customs office in the country to which the goods are being dispatched. We cannot be held liable should local customs officials decide to hold or confiscate items for any reason, including where such items are not available for export to a particular country.
Delivery times
4.8 We aim to deliver as specified above, but the delivery times above are for guidance and are not a guarantee. We cannot take responsibility for length of delivery time once an item is dispatched from us to our carrier. A signature will be required to acknowledge delivery (where the parcel or package will not fit through the letterbox). The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed.
5. Cancellation
5.1 If you wish to cancel your order, please contact our customer care team at customerservices@jmecollection.com or by telephone on 0845 279 7227 between 08:00 – 22:00, 7 days a week. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched, you may return the items to us in accordance with our Returns Policy. We regret that in the case of food items, we are unable to offer cancellation prior to dispatch.
5.2 If we receive notice of your cancellation in time, prior to despatch, we will cancel the order and we will not debit your card.
6. Returns and Refunds
6.1 Returns for perishable goods (food products, hampers or plants) and toiletries are accepted only if the goods are damaged or faulty and must be returned within 7 days from receipt. All other goods need to be returned within 28 days of receipt and in original, complete and undamaged packaging. If the item has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.
6.2 Please note any postage incurred by returning the item(s) to us will not be refunded nor will the original cost of delivery, unless in the case of damaged, faulty or goods mistakenly shipped. All returned goods must be accompanied by the returns slip that accompanied the goods. For any broken glassware or ceramics, please call our customer care team on 0845 279 7227 for advice. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
6.3 All goods ordered online should be returned to the address below:
Jme Group Ltd.
1 Apollo Rise
Southwood
Farnborough
Hampshire
GU14 0GT
6.4 We recommend using a registered postal service and retaining the proof of postage in case we do not receive the goods. We will not be responsible for returned goods being lost or damaged in transit.
6.5 We are happy to exchange or refund a product provided it is in fully resalable condition and returned to us within 28 days of receipt (unless faulty or damaged). Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
6.6 Exchanges will be sent out to addresses at the earliest availability along with an email confirmation of dispatch. Refunds will be issued immediately on receipt of the item, subject to the item being refundable and our returns policy being met. Refunds will generally reach an account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company processes the credit. All refunds will be credited to the card originally used for the purchase, except where gift certificates were redeemed, in which case new gift certificates will be issued. You will be sent an email confirmation of your refund. When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply and if you fall below the discount/offer threshold, the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.
6.7 None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
7. Contact us
You can contact us:
Via post:
Jme Customer Care Team
Jme Group Ltd.
1 Apollo Rise
Southwood
Farnborough
Hampshire
GU14 0GT
Via email: customerservices@jmecollection.com
Via telephone: 0845 279 7227 between 08:00 and 22:00, 7 days a week.
8. General
8.1 Certain goods are subject to age restrictions as indicated on the relevant web page. By placing your order for any of these goods, you confirm that you or the recipient has reached the required age. All measurements are approximate. The reproduction of colours is as accurate as the photographic and production process will allow.
8.2 Except in relation to the description of products available for order from the Jme website, we do not guarantee and are not responsible for the accuracy of any information provided on the Jme website.
8.3 You may access and use the Jme website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
a) retrieve and display the content of the Jme website on a screen;
b) print copies of the content for your own personal use; and
c) store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
8.4 You may not use the Jme website or its contents:
a) for commercial purposes;
b) for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of the Jme website (e.g. item listings, descriptions, prices);
c) to download (other than page caching) or modify the Jme website, or any portion of it;
d) to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;
e) to interfere with the enjoyment or use of the website by any other person;
f) for any purpose which is unlawful.
8.5 In addition you may not in relation to this Jme website, use any:
a) data mining, robots, or similar data gathering and extraction tools;
b) framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the Jme website;
c) meta tags or any other "hidden text" which uses our name or trade marks.
8.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.
8.7 We do not represent or warrant that the material contained in the Jme website, any of the functions of the Jme website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Jme website is provided "as is". Accessing the Jme website is entirely at your own risk.
8.8 You must not transmit through or to the Jme website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
8.9 The Jme website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Jme website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
8.10 The Jme website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.
8.11 We will be responsible for any losses you suffer as a direct result of us breaching these terms and conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
8.12 Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.
8.13 We will not be responsible to you for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause beyond our reasonable control.
8.14 We reserve the right at any time to make changes to this website, these terms and conditions, our Security and Privacy Policy, the FAQs and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Jme website or order items from the Jme website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
8.15 If you breach these terms and conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
8.16 You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Jme website, or the use by any other person accessing the Jme website using your shopping account and/or your personal information.
8.17 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from the Jme website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.
Last Updated November 2008 © Jme Group Limited
Security Policy
The Jme website is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.
We use the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.
Data Protection Notice
The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of our services and by using the Jme website generally you agree to this use.
1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
2. We may use information you provide or is obtained by us:
a. To register you with our website and to administer our website services;
b. For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have.
c. To provide you with our newsletter if you have opted-in to receive it. We will always provide you with the option of un-subscribing within each newsletter sent or you can unsubscribe here
d. For the prevention and detection of fraud.
e. To administer any prize draws or competitions you may enter.
3. We may give information about you to the following, who may use it for the same purposes as set out above: a. To our employees and agents to administer any accounts, products and services provided to you by us now or in the future.
b. Agents who profile your data (which cannot identify you personally) so that we may tailor the goods/services we offer to your specific needs.
We may also disclose your information:
c. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
d. If we have a duty to do so or if the law allows us to do so.
4. In order that we can monitor and improve the website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site.
5. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies", which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.
6. We may supplement the information you provide to us with information we receive from third parties.
7. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
8. You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.
9. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please e-mail us at customerservices@jmecollection.com.
What is VAT?
VAT (Value Added Tax) is the standard sales tax applied to goods within the UK. All prices include VAT (where appropriate), and our VAT number is 926 258 410.
How can I reclaim VAT for my order?
To reclaim VAT, customers should contact our customer care team at customerservices@jmecollection.com and request a VAT receipt which they can then submit to HRM Customs and Excise. We do not have the facility to deduct or refund VAT ourselves.
Why do I have to re-enter a user id and password to use the credit card I have on file?
If you are a returning customer with your credit card details on file with us, you are sometimes still asked to provide a user id and password as part of the new 3D Secure method of online fraud prevention. 3D Secure is a fraud deterrent mechanism being adopted by many credit card providers to reduce the amount of fraudulent charges.
How do I use a promotion code or gift certificate?
If you have received a promotional code or gift certificate from Jme, you may apply it to the purchase of goods through the Jme website on the shopping basket page where you see a box titled ‘Promotional Code’. Enter your promotional code or the gift certificate code and then click the ‘Re-calculate’ button. The relevant amount will then be deducted from your total.
Will I receive an order acknowledgement email after purchasing online?
You will receive an order acknowledgement email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email within two hours, please contact customerservices@jmecollection.com, so that we may confirm whether your order has been placed successfully. Please note that this email does not constitute either a confirmation of the order or acceptance by us of the order. Your contract with us to purchase the goods will not be completed until we send you an email notifying you that your goods have been despatched.
How do I know my personal and credit card details are protected?
When you place your order you are automatically connected to our secure servers using SSL 128 bit encryption. A closed padlock symbol will show at the bottom right of your browser and the url in your browser address window will begin with ‘https://’. This means that your personal and card details are fully encrypted, and remain secure across the internet and after they reach our order processing centre.
When you submit your order at the checkout, your personal information will be encrypted before leaving your computer. This information will remain encrypted until it is received by our secure server at which stage the information you have provided will be verified. A confirmation that your order has been received safely will be displayed on your screen. You will also be emailed an order confirmation.
Are your goods fair-trade or ethical?
Yes, all Jme goods are ethically sourced and we have a direct relationship with either the designer, the manufacturer or both.
Where can I find delivery costs?
Delivery options and costs are outlined in the delivery section of our terms as well as in the shopping basket. When you are on the shopping basket page, you will see a drop down box for UK delivery options as well as a link to view international delivery options.
My credit card number is not being accepted
Check that you have entered your number without any spaces and check that you haven’t mis-typed any of your other card details.
Bookings and cancellations
1. Bookings can be made on this website up to 6 hours before the time of the session or class. If you wish to book a session or class on less than 6 hours’ notice, please call the store for availability.
2. If you need to cancel a session or class and wish to receive a refund or exchange, you must contact the store directly at least 24 hours before your session or class. This is because we order the food in advance. We are sorry that we cannot refund or rebook any cancellations received after this time.
3. If you need to change or add to any of your Recipease meal choices, you must give the store at least 24 hours’ notice. Please contact the store directly to see if this is possible. After this time, it will not be possible to make any changes. Sessions/Classes
By attending, you agree that:
1. You will follow all our hygiene and safety procedures. We recommend that you wear practical clothing;
2. You will arrive within 10 minutes of the end of your session or class;
3. You will not attend if you have been ill or become in the 48 hours before your session with any communicable diseases e.g. colds and flu; diarrhoea, vomiting; and other infections. This is to protect all our customers as these sorts of illnesses can be spread through food.
4. You may be refused admission if we suspect that you are under the influence of alcohol or any other substance or that you are engaging in inappropriate behavior;
5. You will consume any alcohol offered responsibly;
6. You will follow all our instructions for the preparation of the meals, transportation, storage, heating and consumption of the Recipease meals;
7. You are responsible for the transportation and proper storage and heating of your Recipease meals;
8. You release us from all claims, damages and causes of action or liabilities which may arise as a result of your preparation, storage and consumption of Recipease meals, except if solely due to our negligence;
9. without exception, you will indemnify and hold us and our employees harmless from all responsibility for any loss of personal property whilst at the store or for any injuries or damages you sustain or, or that anyone affiliated with or connected with you in any way may sustain, in connection with or resulting directly or indirectly from your preparation of the Recipease meals, save where such injuries or damages arise as a result of our negligence; and
10. Our liability to you shall not exceed the total price charged for any sessions/classes booked. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence. Children
Unless indicated otherwise, please note that children must be over the age of 12 and over 1.2m tall (4ft) to participate. All children aged between 12 and 16 attend a lesson or class must be supervised by an adult at all times. You may bring your children with you provided that you supervise them at all times. Alcohol will only be served in the evenings to those of you over 18!
Food Allergies
Ingredients may have been manufactured on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shell fish and other allergens. Please call the store for help with any food allergies. You agree to take into account the dietary restrictions of anyone who may consume your Recipease meals by leaving out any foods that may incur harm to the people who will be eating the food you prepare.
Payment
Please refer to Sections 3.4 to 3.7 in the Jme terms and conditions.
Gift certificates
Please refer to Sections 3.8 to 3.10 in the Jme terms and conditions.
Privacy Policy and Personal Data
Shopping Terms
Jme Collection Security and Privacy Policy
Shopping Help
Terms and Conditions for Bookings on Recipease
Terms and Conditions ("Terms")
1. In accessing the Site (which shall include www.jamieoliver.com and www.jmecollection.com), you agree to do so only for your own personal, non-commercial use and in accordance with these Terms.
2. The Site is owned and operated by Jamie Oliver Enterprises Limited on behalf of Jamie Oliver and Jme Group Limited trading as "Jme Collection" ("we" or "us"). Please read the Terms carefully as they set out your rights and obligations and the terms on which we makes the Site available to you. They also provide information on how you can submit material and how this will be used.
3. Visitors to the Site just wishing to view content do not need to register. However, any use of the Site (including, but not limited to, viewing content) constitutes your acceptance of these Terms, which takes effect the moment you first use the Site. If these Terms are not accepted in full, you should not access the Site and should stop using it immediately. We reserve the right to change the Terms at any time by posting changes online and it is your responsibility to refer to and comply with the most up to date Terms on accessing the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the Terms as modified.
4. Unless otherwise stated, you may not copy, reproduce, republish, download, post, store (including in any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of the Site's material or content (including other Contributions or any advertising or sponsorship) or permit or assist any third party to do the same.
5. You agree to only use the Site for lawful purposes, in a manner which does not improperly infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is libellous, in breach of anyone’s privacy or which may harass, cause real distress or inconvenience to any person and the transmission of obscene or offensive content or interruption of the normal flow of dialogue within the Site.
6. The Site may include links to third party web sites ("Third Party Sites") from time to time. You acknowledge and agree that we will not be responsible for the availability of the Third Party Sites and will not be responsible or liable for any content or services from the Third Party Sites. Your accessing of the Third Party Sites is at your own discretion and risk.
7. Some parts of the Site may have specific Terms of use (e.g. competitions). By registering for and/or using these parts of the Site you are agreeing to these specific Terms. If there is any conflict between the Terms and specific Terms appearing on the Site, the specific Terms shall prevail.
Registration and Membership
1. If you would like to upload material to the Site, interact with the Site including participating in the forums or blogs or setting up a profile, you must register and become a Site member ("Member"). As part of this you will be asked to "accept" these Terms and, on doing so, you will be deemed to have consented to and will be bound by these Terms and conditions. Should you wish to do any shopping on the Site, you will be required to accept and be bound by the Shopping Terms.
2. When you register as a Member, you will be asked to select a user name and password you can then use to access your account and log on to and/or participate in areas of the Site reserved for Members only. We reserve the right to reject user names that are offensive, defamatory or otherwise unsuitable. You may update certain details via your account.
3. You accept it is your sole responsibility to maintain the confidentiality of your password and you are responsible for all activity that occurs under this. We are unable to check the identity of people acting as Members or using Members' areas and will not be liable where your password is used by someone else.
4. You should make sure you are the only person using your password and you agree to notify us of any unauthorised use of your password and any other breach of security as soon as you become aware of it.
5. If you use any functionality this Site makes available that allows people to contact you or leave comments, you are accepting these may be abusive, untrue or unpleasant. Please be careful when using any messaging and do not reveal personal information such as your home or work contact details, your last name or where you live.
6. You agree and confirm that if registering as a Member, you are 18 or over and all information provided by you to us is accurate, true and up to date in all respects and at all times.
7. Where there are any other restrictions or eligibility requirements, these will be set out on the Site. We reserve the right for ask for written proof of age or eligibility from you. If we discover or suspect that you do not comply with the age requirements, we reserve the right to suspend or terminate your Membership immediately.
8. We reserve the right to modify, suspend or discontinue the Site or any part of it (including the availability of any features of the Site) at any time and without notice or liability to you. We are entitled to suspend or terminate your Membership or access to any part of the Site at any time if you breach the Terms or for technical reasons.
Contributions
1. "Contribution" includes all content provided to the Site or uploaded to the Site by Members i.e. forum or blog entries, videos, clips, pictures, recipes, reviews, comments, data posting, competition entries and all other user generated material, which will be stored in a database by us.
2. You agree and guarantee that any Contribution you provide or upload is original to you and does not infringe the copyright or any other rights of any other person. You must obtain any consent necessary for you to provide the Contribution to us. You agree and confirm that all facts expressed by you in any Contribution are true to the best of your knowledge and belief and, if your Contribution contains opinions, these are your own and genuinely and truly held by you; and that nothing in your Contribution will include an advertisement for your business or products; that nothing in the Contribution will infringe the copyright or any other right of any person, breach any contract or duty of confidence, be defamatory, obscene or sexually oriented, abusive, vulgar, offensive, indecent, harassing, threatening, breach anyone’s privacy or may constitute a contempt of court or break any applicable laws or be calculated to bring us or any other person into disrepute; and that all Contributions will comply with any additional Terms or requirements on the Site and you will at all times comply with the Terms. You also confirm that if you have posted a recipe, it is your own recipe and will not cause any harm to anyone.
3. We do not, unless we agree this with you, claim any rights of ownership in your Contribution. As such, you retain all ownership rights and, although we will be able to use the Contribution as set out in these Terms, you will also have the right to use your Contribution in any way you choose. Where a Contribution is to be acquired this will be made clear on the Site and you will then be able to choose whether to provide a particular Contribution on that basis.
4. Please note that we do not accept unsolicited materials or ideas for use in our programmes, any website including the Site, publications, other media or businesses. We are not responsible for the similarity of any of our content or programming to any media or materials or ideas transmitted to the Site. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and that you are waiving any claim against us or any of our subsidiaries regarding the use of such materials and ideas, even if a material or an idea is substantially similar to the idea you submitted.
5. Where we do not own the Contribution, you agree that we may (and third parties authorised by us) make any and all Contributions available on the Site and any other media, whether now known or invented in the future, which may include other internet sites, mobile, television and/or radio and/or publishing and that Contributions may be made available with advertising and/or sponsorship. You now grant us (and third parties authorised by us) a non-exclusive, worldwide, irrevocable licence (for the full period of any rights in the Contribution) to use, display, publish, transmit, copy, make derivative works or podcasts from, edit, alter, store, re-format, sell and sub-licence the Contribution for such purposes.
6. Whether or not we own the Contribution, you grant us (and third parties authorised by us) the right to issue publicity concerning the Contribution and any material or service in which it may be included, and for such purpose to use and reproduce your name and photograph if we wish (where these have been provided to us) and your Contribution.
7. We do not guarantee to use or otherwise make available any Contribution. Any Contribution may be rejected by us and may be edited, moderated or deleted at its absolute discretion. We reserve the right not to accept any Contribution that is not in English and cannot be moderated. All decisions are final and we will not enter into any discussions or correspondence about why a Contribution has been rejected.
8. We may, in appropriate circumstances, and at its sole discretion, remove or disable access to a Contribution that appears to be legally or otherwise problematic e.g. it infringes the copyright or other intellectual property or privacy rights of others, is defamatory etc. or for any other reason. In relation to all reviews and comments posted on the Site, you consent to us editing such reviews to ensure compliance with the Terms.
9. We may retain other Contributions even if they are not published. You agree, however, that we have no obligation to keep originals or copies of any Contribution or to return this to you or remove this from the Site on termination of your Membership.
10. If we terminate your Membership, your Contributions (if any) will remain on the Site - please contact us at customerservices@jmecollection.com with details of any Contribution you would like to be removed and we will try to remove this.
Other Content and Complaints
1. Although we ask all Members to submit Contributions that comply with the Terms, you acknowledge that Contributions supplied by other Members may include material you consider offensive or objectionable. We assume no responsibility or liability for such Contributions and, as the Contributions are created by other members, it does not represent our views. You are solely responsible for your interaction with other Members.
2. If you become aware of any misuse of the Site or wish to complain about any Contribution or material on the Site or believe any of your rights have been violated e.g. your copyright infringed, you have been defamed etc., you can email us at customerservices@jmecollection.com.
- Nature of your complaint and location within the Site of the particular content or Member.
- For copyright disputes, identification of the copyrighted work you claim has been infringed and a statement that you have a good-faith belief the disputed use is not authorised by the copyright owner, its agent, or the law and that you are the owner of the copyright interest involved or are authorised to act on behalf of the owner.
- Your name, address, telephone number and email address and such other information as we may reasonably request.
Availability of The Site and Liability
1. The Site, Contributions and information, images, logos and content relating to the Site, Jamie Oliver, Jme Collection (save as set out specifically in the Shopping Terms), and/or any of our associated companies, products and services (or to third party products and services), are provided 'AS IS' and on an 'AS AVAILABLE' basis without any representation, endorsement or warranty of any kind, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
2. We will endeavour to provide the Site using all reasonable care and will use reasonable efforts to make the Site available to you at all times. However you acknowledge that the Site is provided over the internet and so the quality and availability of the Site may be affected by factors that are outside our reasonable control such as technical faults in your ISP's and/or telecommunication providers' network/service. We not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, providers, computer equipment or software, or failure of any email to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website (or any combination of these things).
3. We make no guarantees that the Site will be available, uninterrupted or error free, or that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs. Except as required by law, we will not be responsible for any loss or damage caused by: (a) interruption or delay to the Site or errors, viruses or bugs contained in the Site caused by events outside our reasonable control; (b) your negligence, your breach of the Terms or failure to follow our reasonable instructions; (c) any incompatibility of the Site with any other software or material on your equipment; (d) any unauthorised use of the Site; or (e) any other factor that is outside our reasonable control.
4. Content, information and other material on the Site may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of these or the reliability of any information displayed or distributed through the Site (including provided through any software), save as set out specifically in the Shopping Terms. You acknowledge that reliance on any such information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any part of the Site and to make changes to the Site and to the materials, products, programs, services, content or prices described in the Site at any time without notice.
5. We cannot accept any responsibility for any damage, loss, injury or disappointment suffered though use of the Site. In no event will we or any of our third party affiliates or Jamie Oliver personally be liable for any damages whatsoever, whether in action of contract, negligence or other action, including (but not limited to) damages for loss of use of the Site, damage to equipment or other software, or loss of data or profits or for other monetary loss or for any indirect or consequential damages, arising out of or in connection with the use (or inability to use) or performance of the Site. In addition, in no event shall we or any licensors or third party affiliates be liable for any unauthorised use of the Site.
6. These exclusions do not apply to death or personal injury caused by our negligence and only apply to the extent permitted by law. This does not affect your statutory rights.
Intellectual Property Rights Including Copyright
1. The names, images and logos identifying Jamie Oliver, Jme Collection, all our associated companies or third parties and any products and services are proprietary marks of these parties. Nothing in the Terms shall be construed as conferring to you any licence or right under any intellectual property right of all the above parties unless expressly stated otherwise.
2. All copyright, trade marks and other intellectual property rights in the Site (including the design, arrangement and look and feel) and all material, software or content supplied as part of the Site, other than your Contributions and Your Data (as included in the Privacy Policy below), shall remain at all times our property or the property of our licensors and is protected by copyright law.
3. Any products and services on the Site are subject to availability and are available at our sole discretion.
General
1. The Terms shall be governed by and construed in accordance with the laws of England. Any disputes arising from the Site or Terms will be decided only by the English courts.
2. We make no representation that materials on the Site are appropriate or available for use at locations other than the UK and Republic of Ireland and access to them from territories where their contents are illegal is strictly prohibited. If you access the Site outside of the United Kingdom or Republic of Ireland, you are responsible for compliance with all local laws.
3. If any of the Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
4. You agree to indemnify and keep indemnified us from and against all claims, damages, expenses, costs and liabilities (including legal fees) relating to or arising from your use and/or Membership or arising from any breach or suspected breach of the Terms by you or your violation of any law or the rights of any third party.
5. We can transfer its rights and obligations under the Terms to any company, firm or person provided this does not affect your rights under the Terms. You may not transfer or assign your rights or obligations under the Terms to anyone else and your Membership is personal to you.
6. Jamie Oliver Enterprises Limited, Jamie Oliver Limited and Jme Group Limited are incorporated and registered in England and Wales at 19-21 Nile Street, London N1 7LL. You can contact us at this address or you can email us at customerservices@jmecollection.com.
Last updated August 2008 © 2008 Jamie Oliver Enterprises Limited
Privacy Policy and Personal Data
2. Personal information you are asked to supply or you supply voluntarily as part of the registration and any other information relating to your Contributions ("Your Data"), will be used by us, our group companies, service providers and other organisations and by subcontractors, employees, agents and advisors (including legal advisors) as follows: (i) to administer your Membership; (ii) in making decisions about whether any Contribution you seek to upload onto the Site should be accepted, rejected or used; and/or (iii) as set out on the Site or the Terms. In addition, we may at our discretion disclose this information to the police, regulatory bodies or any legal advisers in connection with any alleged criminal offence or suspected breach of the Terms by you or otherwise where required by law.
3. You may be requested to take part in promotional activity and we reserve the right to use your details, photographs and audio and/or visual recordings in any publicity.
4. Your Data supplied as part of your Membership profile will, unless we tell you otherwise, be able to be seen by other users of the Site so make sure you only provide information you are happy to be seen in this way. You can control some of the information other users see using your "profile" page. Please note that we will not make your address or any payment details you choose to store on the Shopping section of the Site available to other users.
5. Except as set out above (or where we agree otherwise with you e.g. in relation to contacting you for marketing), Your Data will be kept private and confidential, will not be passed on to third parties without your express consent and will be used in accordance with our Privacy Policy. By becoming a Member and/or using the Site you are agreeing to Your Data being used as set out above.
6. The information collected on the Site includes:
a. Users' Internet Protocol (IP) addresses, which is automatically logged by our web server. IP addresses are used to observe users' interest in this Site (number of visits, etc).
b. Cookies are very small text files saved to your computer used to track user navigation around a website. Session cookies are also used to store information on which content, including advertisements, have been seen by a user. Some areas of the Site also use persistent cookies which are permanently stored on the users' computer. We will use such cookies to identify unique users to the Site. They are not cross-referenced with any other information such that an individual person could be identified.
7. We currently contract with several online partners to help manage and optimize our internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use the Site. To do this, we use Web beacons and cookies provided by our marketing company on the Site. The type of information we collect includes content viewed, pages, site sections and videos. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from the Site on our behalf, we control how that data may and may not be used.
8. We may use a third party to deal with advertisements on the Site. The advertisers may use cookies to track the number of users responding to the campaign. We do not have access to or control of cookies placed by third parties.
9. Disabling/Enabling Cookies - users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies however may mean that some functionality may be affected. For further directions on how to disable cookies please click here.
10. There are opportunities on the website to receive e-mail communications alerting you to news and offers from us as fully explained before you register to subscribe. You may unsubscribe at any time from these newsletters by replying to the newsletter using the unsubscribe link.
11. We will not disclose voluntarily provided details to third parties or use the information in any other way without your prior consent.
12. You have the right to access your information held by us and, where necessary, to have it amended.
13. This privacy statement may change at any time, so please check back occasionally.
Last updated August 2008
Shopping Terms
In addition to the terms aboveThe Seller is JME Group Limited. Registered in England at Companies House No. 6421386 Registered Office 19-21 Nile Street, London N1 7LL. VAT registration number 926 258 410 ("Jme", "we" or "us"). These terms and conditions (of which the Security and Privacy Policy and the FAQs form part of) apply to all orders which you, the customer ("you" or "your") place using this website, www.jmecollection.com for items ordered by Internet.
2. Order process and registration
2.1 Our display of products on our website is an invitation to treat and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your goods. However we will not have made a contract with you unless and until we accept your offer (as set out in paragraph 2.5 below).
2.3 When we process your order and have checked your card details and your address, we will take payment from your card. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
2.4 If you provide us with a correct e-mail address we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the existence of the contract between you and us will take place when the goods you have ordered are dispatched to the address you have given us. It does not take place until such time that we dispatch your order, regardless of whether we may have debited your card or sent an acknowledgment e-mail.
2.6 The contract will be formed at the place of dispatch of the goods, namely the UK.
2.7 If you decide to register with us to purchase items using the Jme website, you will responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details through your profile.
2.8 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
3. Pricing and Payment
Pricing
3.1 Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees. Prices displayed on the Jme Website include Value Added Tax (VAT) which will be charged at the current rate. If you are a non-EU customer, to reclaim VAT, you will need to contact the Jme customer care team at jmeteam@jmecollection.com and request a VAT receipt and once it’s received, contact HRM Customs and Excise. We do not have the facility to deduct or refund VAT ourselves. For delivery costs, please check out our delivery options.
3.2 Although we try to ensure that all prices on the Jme Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
3.3 Prices displayed on the Jme Website apply to online purchases only. They are not indicative of the price of identical items purchased in our stores or by any other means. We reserve the right to update prices displayed on the Jme Website from time to time.
Payment
3.4 You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.
3.5 When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Jme products are charged at dispatch and will appear as “Jme / Recipease” on your statement.
3.6 To store your credit card details you will need to complete our online registration. Once you have registered, you will only need to sign in and your card details will automatically appear in the payment details. If you have 3D secure verification for your card, you may still need to provide a user name and password to complete your payment.
3.7 Please note that we cannot guarantee the security of any data sent by email. Accordingly, please do not send us payment information via email. For details of the security measures we employ, please read our Privacy Statement.
Gift Certificates
3.8 Jme gift certificates can be used to purchase goods online. If the goods purchased online total less than the value of the gift certificate, any balance will remain on the gift certificate and will be redeemable against future orders. Change in the form of currency or credits to credit or debit cards cannot be provided. Gift certificates cannot be exchanged for cash.
3.9 When redeeming gift certificates online, you will be required to enter the serial number into the promotional field located within the virtual shopping basket. Lost or stolen gift certificates will not be refunded or replaced. Gift certificates will expire on the expiry date set out on the certificate.
3.10 If you return goods purchased with a gift certificate and where a refund is payable, we will issue you a new gift certificate by way of refund.
4. Delivery UK (including N. Ireland) and Islands:
4.1
| Delivery options | Price | Timing |
|---|---|---|
| Standard Delivery | £5.00 | Within 3 working days (Monday to Friday 7.30am-6pm, excluding public holidays). |
| Standard Gift Certificate Delivery | £2.00 | 2-3 working days Monday – Friday, recorded |
| Next working day, if ordered by noon | £7.00 | Monday to Thursday, excluding public holidays, delivered by 6pm. (You must order by noon the previous working day). Orders placed on Friday will be delivered on Monday by 6pm. This service is not available to Ireland and UK Islands, including the Channel Islands. |
| Saturday | TBC | If Saturday delivery is desired, please call our customer care team for pricing and details: 0845 279 7227. This service is not available to Ireland and UK Islands, including the Channel Islands. |
| Hampers /cakes etc | £5.00 | Monday to Friday, 7.30am to 6pm, excluding Saturdays and public holidays. You must order by 12 noon the previous working day for despatch the next day. |
International Delivery
4.3 We offer delivery to certain European countries (see below) for items under 2kg and no larger than 24cm x 24cm x 24cm. Products available for UK delivery only will be noted within the product's description (including without limitation alcohol).
4.4 The standard delivery charge is £20.00 per order.
4.5 The countries we deliver to in Europe are: Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
4.6 Please note that we are unable to deliver to PO Boxes.
4.7 Import duties and taxes may have to be paid in some countries, for which we will not be liable. Before ordering please obtain details of these charges from your local customs office in the country to which the goods are being dispatched. We cannot be held liable should local customs officials decide to hold or confiscate items for any reason, including where such items are not available for export to a particular country.
Delivery times
4.8 We aim to deliver as specified above, but the delivery times above are for guidance and are not a guarantee. We cannot take responsibility for length of delivery time once an item is dispatched from us to our carrier. A signature will be required to acknowledge delivery (where the parcel or package will not fit through the letterbox). The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed.
5. Cancellation
5.1 If you wish to cancel your order, please contact our customer care team at customerservices@jmecollection.com or by telephone on 0845 279 7227 between 08:00 – 22:00, 7 days a week. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched, you may return the items to us in accordance with our Returns Policy. We regret that in the case of food items, we are unable to offer cancellation prior to dispatch.
5.2 If we receive notice of your cancellation in time, prior to despatch, we will cancel the order and we will not debit your card.
6. Returns and Refunds
6.1 Returns for perishable goods (food products, hampers or plants) and toiletries are accepted only if the goods are damaged or faulty and must be returned within 7 days from receipt. All other goods need to be returned within 28 days of receipt and in original, complete and undamaged packaging. If the item has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.
6.2 Please note any postage incurred by returning the item(s) to us will not be refunded nor will the original cost of delivery, unless in the case of damaged, faulty or goods mistakenly shipped. All returned goods must be accompanied by the returns slip that accompanied the goods. For any broken glassware or ceramics, please call our customer care team on 0845 279 7227 for advice. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
6.3 All goods ordered online should be returned to the address below:
Jme Group Ltd.
1 Apollo Rise
Southwood
Farnborough
Hampshire
GU14 0GT
6.4 We recommend using a registered postal service and retaining the proof of postage in case we do not receive the goods. We will not be responsible for returned goods being lost or damaged in transit.
6.5 We are happy to exchange or refund a product provided it is in fully resalable condition and returned to us within 28 days of receipt (unless faulty or damaged). Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
6.6 Exchanges will be sent out to addresses at the earliest availability along with an email confirmation of dispatch. Refunds will be issued immediately on receipt of the item, subject to the item being refundable and our returns policy being met. Refunds will generally reach an account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company processes the credit. All refunds will be credited to the card originally used for the purchase, except where gift certificates were redeemed, in which case new gift certificates will be issued. You will be sent an email confirmation of your refund. When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply and if you fall below the discount/offer threshold, the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.
6.7 None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
7. Contact us
You can contact us:
Via post:
Jme Customer Care Team
Jme Group Ltd.
1 Apollo Rise
Southwood
Farnborough
Hampshire
GU14 0GT
Via email: customerservices@jmecollection.com
Via telephone: 0845 279 7227 between 08:00 and 22:00, 7 days a week.
8. General
8.1 Certain goods are subject to age restrictions as indicated on the relevant web page. By placing your order for any of these goods, you confirm that you or the recipient has reached the required age. All measurements are approximate. The reproduction of colours is as accurate as the photographic and production process will allow.
8.2 Except in relation to the description of products available for order from the Jme website, we do not guarantee and are not responsible for the accuracy of any information provided on the Jme website.
8.3 You may access and use the Jme website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
a) retrieve and display the content of the Jme website on a screen;
b) print copies of the content for your own personal use; and
c) store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
8.4 You may not use the Jme website or its contents:
a) for commercial purposes;
b) for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of the Jme website (e.g. item listings, descriptions, prices);
c) to download (other than page caching) or modify the Jme website, or any portion of it;
d) to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;
e) to interfere with the enjoyment or use of the website by any other person;
f) for any purpose which is unlawful.
8.5 In addition you may not in relation to this Jme website, use any:
a) data mining, robots, or similar data gathering and extraction tools;
b) framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the Jme website;
c) meta tags or any other "hidden text" which uses our name or trade marks.
8.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.
8.7 We do not represent or warrant that the material contained in the Jme website, any of the functions of the Jme website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Jme website is provided "as is". Accessing the Jme website is entirely at your own risk.
8.8 You must not transmit through or to the Jme website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
8.9 The Jme website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Jme website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
8.10 The Jme website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.
8.11 We will be responsible for any losses you suffer as a direct result of us breaching these terms and conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
8.12 Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.
8.13 We will not be responsible to you for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause beyond our reasonable control.
8.14 We reserve the right at any time to make changes to this website, these terms and conditions, our Security and Privacy Policy, the FAQs and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Jme website or order items from the Jme website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
8.15 If you breach these terms and conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
8.16 You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Jme website, or the use by any other person accessing the Jme website using your shopping account and/or your personal information.
8.17 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from the Jme website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.
Last Updated November 2008 © Jme Group Limited
Jme Collection Security and Privacy Policy
The Jme website is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.
We use the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.
Data Protection Notice
The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of our services and by using the Jme website generally you agree to this use.
1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
2. We may use information you provide or is obtained by us:
a. To register you with our website and to administer our website services;
b. For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have.
c. To provide you with our newsletter if you have opted-in to receive it. We will always provide you with the option of un-subscribing within each newsletter sent or you can unsubscribe here
d. For the prevention and detection of fraud.
e. To administer any prize draws or competitions you may enter.
3. We may give information about you to the following, who may use it for the same purposes as set out above: a. To our employees and agents to administer any accounts, products and services provided to you by us now or in the future.
b. Agents who profile your data (which cannot identify you personally) so that we may tailor the goods/services we offer to your specific needs.
We may also disclose your information:
c. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
d. If we have a duty to do so or if the law allows us to do so.
4. In order that we can monitor and improve the website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site.
5. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies", which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.
6. We may supplement the information you provide to us with information we receive from third parties.
7. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
8. You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.
9. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please e-mail us at customerservices@jmecollection.com.
Shopping Help
What is VAT?
VAT (Value Added Tax) is the standard sales tax applied to goods within the UK. All prices include VAT (where appropriate), and our VAT number is 926 258 410.
How can I reclaim VAT for my order?
To reclaim VAT, customers should contact our customer care team at customerservices@jmecollection.com and request a VAT receipt which they can then submit to HRM Customs and Excise. We do not have the facility to deduct or refund VAT ourselves.
Why do I have to re-enter a user id and password to use the credit card I have on file?
If you are a returning customer with your credit card details on file with us, you are sometimes still asked to provide a user id and password as part of the new 3D Secure method of online fraud prevention. 3D Secure is a fraud deterrent mechanism being adopted by many credit card providers to reduce the amount of fraudulent charges.
How do I use a promotion code or gift certificate?
If you have received a promotional code or gift certificate from Jme, you may apply it to the purchase of goods through the Jme website on the shopping basket page where you see a box titled ‘Promotional Code’. Enter your promotional code or the gift certificate code and then click the ‘Re-calculate’ button. The relevant amount will then be deducted from your total.
Will I receive an order acknowledgement email after purchasing online?
You will receive an order acknowledgement email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email within two hours, please contact customerservices@jmecollection.com, so that we may confirm whether your order has been placed successfully. Please note that this email does not constitute either a confirmation of the order or acceptance by us of the order. Your contract with us to purchase the goods will not be completed until we send you an email notifying you that your goods have been despatched.
How do I know my personal and credit card details are protected?
When you place your order you are automatically connected to our secure servers using SSL 128 bit encryption. A closed padlock symbol will show at the bottom right of your browser and the url in your browser address window will begin with ‘https://’. This means that your personal and card details are fully encrypted, and remain secure across the internet and after they reach our order processing centre.
When you submit your order at the checkout, your personal information will be encrypted before leaving your computer. This information will remain encrypted until it is received by our secure server at which stage the information you have provided will be verified. A confirmation that your order has been received safely will be displayed on your screen. You will also be emailed an order confirmation.
Are your goods fair-trade or ethical?
Yes, all Jme goods are ethically sourced and we have a direct relationship with either the designer, the manufacturer or both.
Where can I find delivery costs?
Delivery options and costs are outlined in the delivery section of our terms as well as in the shopping basket. When you are on the shopping basket page, you will see a drop down box for UK delivery options as well as a link to view international delivery options.
My credit card number is not being accepted
Check that you have entered your number without any spaces and check that you haven’t mis-typed any of your other card details.
Terms and Conditions for Bookings on Recipease
Bookings and cancellations
1. Bookings can be made on this website up to 6 hours before the time of the session or class. If you wish to book a session or class on less than 6 hours’ notice, please call the store for availability.
2. If you need to cancel a session or class and wish to receive a refund or exchange, you must contact the store directly at least 24 hours before your session or class. This is because we order the food in advance. We are sorry that we cannot refund or rebook any cancellations received after this time.
3. If you need to change or add to any of your Recipease meal choices, you must give the store at least 24 hours’ notice. Please contact the store directly to see if this is possible. After this time, it will not be possible to make any changes. Sessions/Classes
By attending, you agree that:
1. You will follow all our hygiene and safety procedures. We recommend that you wear practical clothing;
2. You will arrive within 10 minutes of the end of your session or class;
3. You will not attend if you have been ill or become in the 48 hours before your session with any communicable diseases e.g. colds and flu; diarrhoea, vomiting; and other infections. This is to protect all our customers as these sorts of illnesses can be spread through food.
4. You may be refused admission if we suspect that you are under the influence of alcohol or any other substance or that you are engaging in inappropriate behavior;
5. You will consume any alcohol offered responsibly;
6. You will follow all our instructions for the preparation of the meals, transportation, storage, heating and consumption of the Recipease meals;
7. You are responsible for the transportation and proper storage and heating of your Recipease meals;
8. You release us from all claims, damages and causes of action or liabilities which may arise as a result of your preparation, storage and consumption of Recipease meals, except if solely due to our negligence;
9. without exception, you will indemnify and hold us and our employees harmless from all responsibility for any loss of personal property whilst at the store or for any injuries or damages you sustain or, or that anyone affiliated with or connected with you in any way may sustain, in connection with or resulting directly or indirectly from your preparation of the Recipease meals, save where such injuries or damages arise as a result of our negligence; and
10. Our liability to you shall not exceed the total price charged for any sessions/classes booked. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence. Children
Unless indicated otherwise, please note that children must be over the age of 12 and over 1.2m tall (4ft) to participate. All children aged between 12 and 16 attend a lesson or class must be supervised by an adult at all times. You may bring your children with you provided that you supervise them at all times. Alcohol will only be served in the evenings to those of you over 18!
Food Allergies
Ingredients may have been manufactured on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shell fish and other allergens. Please call the store for help with any food allergies. You agree to take into account the dietary restrictions of anyone who may consume your Recipease meals by leaving out any foods that may incur harm to the people who will be eating the food you prepare.
Payment
Please refer to Sections 3.4 to 3.7 in the Jme terms and conditions.
Gift certificates
Please refer to Sections 3.8 to 3.10 in the Jme terms and conditions.
