If you are under 16, please read this instead.
- our Social Pages: social media pages and accounts for “Jamie Oliver” and “Jamie’s Ministry of Food UK”
- our Contact channels: where you provide or submit your personal information to us by email, phone, SMS, on social media (for example in response to a competition or promotion), in letters and in person.
- our relationships with business partners, licensees and suppliers (where you are their staff member, officer or agent).
It also relates to any personal information you provide or submit to us by email, phone, SMS, on social media (for example in response to a competition or promotion), in Messenger and other chat bots, in letters and in person.
Who we are
When you visit our Websites, use our Services, interact with us (including via our Social Pages) or your personal information is otherwise submitted to us, Jamie Oliver Limited (‘us’ and ‘we’) is a ‘data controller’ and gathers and uses certain information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (and still applies to the United Kingdom after Brexit) and local applicable laws.
Other companies might sell Jamie Oliver branded products or provide Jamie Oliver related services under licence. Please make sure you always check their privacy policies so you know who they are and how they will use your personal information.
How we collect information about you
The types of information we collect about you depends on how you interact with us. There are three ways in which we may collect your personal information:
- directly from you;
- from other sources; and
For more details about the types of information we receive from these and other sources, including where it is held and where it came from, see the table under the section 'More about the information we collect and hold' at the bottom of this policy.
Information we receive directly from you
Whenever you interact with us directly, we receive information from you, for example when you:
- correspond with us, for example by using the contact forms on our Websites, by using Facebook Messenger, or by emailing us
- sign-up for an account with jamieoliver.com
- sign up to receive any of our marketing or newsletters
- subscribe to one of our Services (for example, “Five Day Veggie Challenge” or "Jamie's Jan-Plan")
- enter any competitions or prize draws we run
- comment on recipes and content on the Websites
- submit content to us, for example if you post a selfie and use one of our hashtags on your public social media account in response to one of our competitions or tag us in a tweet or other social media post (please also read our Terms for Contributions)
Information received from other sources
Sometimes we also obtain information about you from other sources, for example when you:
- use any of our Services or Website Functions which enable you to sign-in via a third party service, for example if you log-in to your jamieoliver.com account with Facebook - we receive some of your account information
- use the Jamie Oliver e-commerce website to purchase any products - if you allow us to, we receive information from the website operator about which products you purchase
- complete one of our surveys – we receive your answers and any personal information you provide within your answers from Survey Monkey
- apply to be an audience member or participate in one of our TV programmes
- are a staff member, officer or agent of a company that is our potential, current or recent business partner, licensee or supplier
- have personal information about you which is publicly accessible such as on Companies House or another government website.
Information we collect automatically
When you access and browse any of our Websites or use our Services, we collect information about your usage and activity on our Websites or Services using certain technologies, such as cookies and web beacons.
How we use your personal information
Generally, the reasons we use your personal information can be categorised as follows:
- to provide and sometimes also personalise our products or Services to you
- to enable you to partake in our prize draws or competitions
- to maintain and improve our Services and our Websites’ infrastructure
- to sell advertising space on the Websites – this allows us to provide certain sections of our Websites (and our delicious recipes!) to you for free
- if you have opted-in to this, or where otherwise allowed by law, to market our products and services to you
- to manage relationships and contracts with our potential, current or recent business partners, licensees and suppliers, where you are their staff member, officer or agent.
Where we propose to use your personal information for any other uses we will ensure that we notify you first (and if required, obtain your consent).
Who we share your personal information with
With other Jamie Oliver Companies
We routinely share infrastructure, resources and technology with our affiliated companies Jamie Oliver Productions Limited, Jamie’s Italian International Limited, Recipease Limited and Jamie Oliver Licensing Limited (‘Jamie Oliver Companies’). This means any personal information we hold about you may be shared with these companies. This helps us provide you with a relevant, and consistent experience across all Jamie Oliver platforms, and to enable us or those companies to provide our Services or products to you. All Jamie Oliver Companies are located in the United Kingdom. For example, as noted in the table under the section 'More about the information we collect and hold' below, if we receive an enquiry from you about a Jamie Oliver restaurant we may pass it on to Jamie’s Italian International Limited or its franchisees and you may be contacted by one of their employees directly.
With Third-Party Partners
We work with third parties who may need to have access to your personal information to provide us with services or to help us to provide and improve our Services and Websites. In the table under the section 'More about the information we collect and hold' at the bottom of this policy and the paragraphs below we name (or where this is not possible, names the categories) third parties with whom the information we collect and hold about you may be shared.
- Partners offering Jamie Oliver-branded products and services
If you contact us with an inquiry relating to any Jamie Oliver branded products, we may pass on your inquiry to one of our licensees (i.e. the company responsible for producing and selling the relevant product to you) and they may respond directly to you. Our current licensees are based in the EEA and Brazil.
If you contact us about Jamie’s Ministry of Food, we may pass on your enquiry to our partners that deliver that programme and they may respond directly to you. Our current partners are based in the UK and Australia.
- Vendors and service providers
We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, security, communication (e.g. email, file sharing), analysing how our Websites and services are used, providing customer service, facilitating payments, conducting surveys, or providing fraud detection service.
We may also need to share personal information with other parties, such as external contractors and our professional advisers and potential purchasers of some or all of our business or on a re-structuring. Usually, information will be anonymised but this may not always be possible. We contractually bind all third parties with whom we share personal information to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU. We may also be required to share some personal information as required to comply with the law. Some of these third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see the section about ‘Transfer of your information out of the EEA’ below.
- Government and law enforcement bodies
We may disclose your personal data as permitted by law in order to investigate, prevent or take action regarding suspected or confirmed illegal activities, violation of our intellectual property rights, violation of our Terms and Conditions or other agreements, or as required by law or by a government or law enforcement body.
Whether information has to be provided by you, and if so why
We’ve outlined in the table below, why each category of personal information we collect from you is required from us to be able to perform the purpose to which it relates and the possible consequences of failing to provide such information. We seek to ensure that our information collection and processing is always proportionate. We will inform you at the point of collecting information from you, whether you are required to provide the information to us or not. We will notify you of any changes to information we collect from you or to the purposes for which we collect and process it.
How long your personal information will be kept
Jamieoliver.com account holders
Other personal information
We will keep your personal information while we are providing any Services to you (including any marketing or newsletter services) or whilst we have a business relationship with our business partner, licensee or supplier of which you are a staff member, officer, or agent. Thereafter, we will keep your personal information for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf
- to show that we treated you fairly
- to keep records required by law
- to establish, exercise or defend legal claims.
Reasons we can use your personal information
This section addresses the legal basis for processing your personal data. Some processing is addressed in multiple sections in the Table set out below because more than one legal basis may apply depending on the circumstances or service and to make it easy for you.
The legal bases on which we rely in each instance where we collect and use your personal data, generally, are:
- consistent with your consent, which, for newsletters and marketing you may revoke at any time in the Subscription Centre, which can be accessed by clicking the ‘Unsubscribe’ option at the bottom of our emails or by clicking 'Change contact preferences' in your profile (if you have a jamieoliver.com account) - if you're having any issues unsubscribing please email email@example.com
- as necessary for our (or others’) legitimate interests, including our interests in providing safe Website/Services, fraud detection, tailoring your experience on our Websites/Services, knowing how customers use our Website/Services and products, keeping our Websites/Services updated and relevant, developing our business and informing our marketing strategy, and managing our relationships and fulfilling contracts with business partners, licensees and suppliers, but only if these are not overridden by your interests, rights or freedoms.
Transfer of your information out of the EEA
To achieve the reasons we described above for using your personal information , it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:
- with your and our service providers located outside the EEA
- if you are based outside the EEA
These transfers are subject to special rules under European and UK data protection law. Prior to permitting such transfers, we carry out assessments to ensure all personal information transferred will be kept secure. Our standard practice is to use standard data protection model contract clauses that have been approved by the European Commission (as permitted under Article 46(2) of the General Data Protection Regulation) or to only transfer your data to companies that are registered with the Privacy Shield (for transfers to the USA). If you would like further information please see ‘How to contact us’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, you have the right to access your personal data and require that we rectify any errors in the data that we hold, or request that we erase your personal data subject to certain limitations. In some circumstances, you can also require that we restrict the way we process your personal data, object to its processing or request a copy of your personal data for the purposes of transmitting elsewhere. Where we have requested and obtained your consent to process particular information, you may withdraw that consent at any time. However if we do not hold all the data we need to administer contracts, orders, competitions or challenges you entered into, we may not be able to provide you with these benefits any longer.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please send your request to us via either of the methods described below under “How to Contact us”and:
- let us have enough information to identify you (eg your full name and contact details - including your email address); and
- let us know what right you want to exercise and the information to which your request relates (eg details of the specific information you require and any relevant dates).
Please note that we may ask you to provide proof of identity when considering your request.
If your request relates to unsubscribing from any newsletters or marketing, you can do this at any time in the Subscription Centre, which can be accessed by clicking the ‘Unsubscribe’ option at the bottom of our emails or by clicking 'Change contact preferences' in your profile (if you have a jamieoliver.com account). If you're having any issues unsubscribing please email firstname.lastname@example.org. Please note it may take up to 14 days for your request to be fulfilled and you may continue to receive our emails during this period.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems to make sure the level of security matches any risk and we run regular security tests by ISO 27001 certified partners.
Our website uses HTTPS which means that all data transferred from your web browser to our servers is encrypted. Our data servers are located in the United Kingdom. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
For detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online risks, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to contact us
If you wish to contact us please:
- use this form (choose 'Data Protection'), OR
- write to us at Data Protection Officer, Benwell House, 15-21 Benwell Road, London, England, N7 7BL
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or 0303 123 1113.
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More about the information we collect and hold
|The information we collect||How we collect the information||Why we collect the information||How we use and may share the information|
Information you provide during the “sign-up” process on jamieoliver.com:
If you log-in with Social Media account credentials, we receive the information that you make available through the applicable Social Media or third party platform and that the applicable Social Media or third party platform has made available to us, in accordance with the privacy or other settings that are applicable to your Social Media or third party platform account.
From any Social Media or third party platform you log-in with
Performance of a contract with you
For our legitimate interests (to study how customers use our products/ services, to develop them and grow our business)
The minimum information we need to register you with a jamieoliver.com account is your name, email address and a password.
We use this information to identify you and provide you with the services you subscribe to, and where available, account-holder exclusive content.
We also allow you to answer voluntary questions during the registration process (for example your food preferences and family status). We use this information to personalise the services (including any marketing or newsletters you have opted-in to receive) we provide to you and to better understand who our audience is and what content they are interested in.
Information you provide if you sign up to receive any of our marketing or newsletters (and if you subsequently update your marketing preferences):
To comply with a legal obligation
For our legitimate interests (to keep our records updated and to study how customers use our products/ services)
To promote Jamie Oliver products and services and deliver you the marketing communications you’re subscribed to.
To update your preferences and unsubscribe you if you request us to.
To manage our relationship with you, including to let you know about changes to our policies and terms.
In order to send our marketing or newsletters to you, we share this information with CRM providers who are located in the UK.
Information you provide when you subscribe to one of our Exclusive Content Services (for example, “Five Day Veggie Challenge”):
From our payment processor
Performance of a contract with you
To comply with a legal obligation
For our legitimate interests (to keep our records updated and to study how customers use our products/services)
To process your subscription and deliver the service to you - including manage payments.
To collect information about how you use the Service, such as the type of content you view or engage with; the features you use; the actions you take; and the time, frequency and duration of your activities. We use this information to understand how our Services can be improved and made more relevant to our audience.
Information you provide when you partake in one of our prize draws or competitions:
Performance of a contract with you (the terms applicable to the prize draw or competition)
For our legitimate interests (to develop our business and inform our marketing strategy)
To enable you to partake in a prize draw or competition and to communicate with you if you win.
We may use and re-publish personal information as part of our campaigns or to announce the winners on social media. Please see our Terms for Contributions and refer to the Terms and Conditions specific to the competition/prize draw.
Information provided when you complete one of our surveys
From Survey Monkey (a third party survey platform) - if you respond to one of our surveys via Survey Monkey
For our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To collect feedback and suggestions from our customers and to better understand our audience.
Information you include in an inquiry or feedback
From ZenDesk - If you contact us by using the “Contact” form on our Websites or by sending us an e-mail.
From a social media platform - if you contact us using Facebook Messenger, Instagram or Twitter.
For our legitimate interests (to respond to customers enquiries about our products/services)
To allow you to contact us with and to respond to your enquiry and collect feedback.
May be shared with our affiliated companies, our worldwide restaurant franchisees, our third party licensees (who are in the EEA and Brazil) or our partners that deliver the Jamie’s Ministry of Food programme (who are in UK and Australia) and you may be contacted directly by them.
Information shared and made publicly accessible by you when you comment on recipes and content on our Websites, Services or Social Pages or share content with us via social media using posts, tweets, tagging us or using our hashtags.
When you comment on recipes and content on our Websites, Services or Social Pages or share content with us via social media using posts, tweets, tagging us or using our hashtags, we do not receive any personal information other than that made available to us in your comment, tweet or post (including, if applicable, your social media handle and profile photo).
For our legitimate interests (to view and respond to customers comments and feedback about our products/services)
To allow you to comment on recipes and content on our Websites.
We may use and re-publish personal information and content made publicly available within comments, tweets or posts. Please see our Terms for Contributions.
From you and Shopify Inc
Performance of a contract with you
Necessary for our legitimate interests (to improve our products and keep them relevant, inform our marketing strategy and develop our business) Consent
We may share your information with partners that deliver our products and services to facilitate delivery and returns.
Photographs or videos relating to your involvement with our activities such as Ministry of Food cooking classes.
We, or our partner organisations or Jamie Oliver Companies, take the photographs or videos ourselves but only with your prior consent. From you
With your consent, we may take, or receive from you, photographs or videos of you and use them to research and market our products and services (including on our Websites, Social Media Pages and in our newsletters), and share with Jamie Oliver Companies.
If you fill in and submit our online form to be part an audience member or participate in one of our programmes, we collect the personal information you provide in the form.
Sometimes, we may ask you to provide us sensitive personal information (e.g. if you're sending in an application to be an audience member on a TV programme we may need to know whether you have any food allergies). When we do this we will provide further information about why we are collecting your information and how we will use it.
Performance of a contract with you (if you sign one of our contributor/release forms)
For our legitimate interests (to recruit audience members and participants for our programmes)
To select and invite audience members and participants for our TV programmes. We may also keep your information and contact you if similar opportunities to the one you expressed interest in arise in the future.
If you visit our offices at Benwell House:
Physical and system security
To comply with our legal obligations
For our legitimate interests (to manage and administer our business safely and effectively)
We share this information with service providers who support our business, such as by providing CCTV technology and guest sign-in services.
We may also share this information if we are requested to provide CCTV images of you or any other personal information relating to you by police or any other government authority investigating suspected illegal activities.
Information we may receive if you are a staff member, officer or agent of our business partner, licensee or supplier including:
From you or from our business partner, licensee or supplier of which you are a staff member, officer or agent.
From Trace One Limited, our supply chain management provider, if you (or a company of which you are an employee, officer or agent) have provided them with that information directly (under their Terms and Conditions).
For our legitimate interests (to form and fulfil contracts with our business partner, licensee or supplier; manage and report on our business relationships; handle any legal claims; manage risk and security; to enable us to gain insights about our customers and markets; to review, develop and improve our products and services to ensure we are giving our customers what they want)
We use this information to form and conduct our business partner, licensee or supplier relationships.
We share this information with service providers who support our business such as our email provider.
We may share this information with our affiliates, and our or our affiliates’ partners, licensees or suppliers where it is necessary to conduct our or our affiliates’ relationships with the business partners, licensees or suppliers, provided it does not override your rights and freedoms.