Privacy Policy

This Privacy Policy was last updated on 6th December 2024. We may change this Privacy Policy from time to time; when we do, we will post the changes on our Websites.

If you are under 16, please read our Kid’s Privacy Policy instead.

This Privacy Policy explains what personal information we hold about you, how we collect it, and how we use and may share information about you. It relates to any personal information we receive from via:

• jamieoliver.com, jamiesministryoffood.com and jamieolivercatherinest.com (our Websites);
• social media pages and accounts for “Jamie Oliver”, “Jamie Oliver Catherine Street”, and “Jamie’s Ministry of Food UK” (our Social Pages);
• our subscription services, our eCommerce services, i.e. the ability to purchase products and services via our Websites and any other Jamie Oliver services that link to this Privacy Policy (our Services);
• where you provide or submit your personal information to us by email, phone, SMS, on social media, via Zendesk, in letters and/or in person (our Contact Channels); and
• our relationships with business partners, licensees and suppliers (where you are their staff member, officer or agent) (Business Information).

This Privacy Policy should be read together with our:

• Cookies Policy
• Websites’ Terms of Use
• Terms for Contributions

There may be other privacy policies or terms and conditions that apply to certain services we provide or promotions/competitions we run. Please always read these when you participate in these promotions or register for these services as these will contain specific information about how we use your personal information.

This Privacy Policy does not apply to any Jamie Oliver franchised restaurants or Cookery School websites or their social media pages.

When you visit our Websites, use our Services, interact with us (including via our Social Pages) or your personal information is otherwise submitted to us, Jamie Oliver Limited (‘us’ and ‘we’) is the controller of your personal information under the General Data Protection Regulation (GDPR).

The type of personal information we collect about you depends on how you interact with us. There are three ways in which we may collect your personal information:

1. directly from you;

2. from other sources; and

3. automatically.

Details of the personal information we collect is set out in the 'More about the personal information we collect and hold' at the end of this Privacy Policy.

Whenever you interact with us directly, we receive information from you, for example when you:

• correspond with us, for example by using the contact forms on our Websites, by using Facebook Messenger, or by emailing us;
• sign-up for an account with jamieoliver.com;
• purchase products and/or services via our eCommerce platform;
• sign up to receive any of our marketing or newsletters;
• subscribe to one of our Services, for example, “Five Day Veggie Challenge” or “Jamie’s Jan-Plan”;
• enter any competitions or prize draws we run;
• comment on recipes and content on the Websites, including providing reviews or ratings; and
• submit content to us, for example, if you post a selfie and use one of our hashtags on your public social media account in response to one of our competitions or tag us in a tweet or other social media post. When you share personal information with us in this way, please also read our Terms for Contributions as these contain important details about how we use your personal information.

We also obtain information about you from other sources, for example when you:

• are a staff member, officer or agent of a company that is our potential, current or recent business partner, licensee or supplier;
• book a table at our Jamie Oliver Catherine Street restaurant;
• have personal information about you, which is publicly accessible, for example where this personal information is available on Companies House or another government website.

When you access and browse any of our Websites or use our Services, we collect information about your usage and activity on our Websites or Services using technologies, such as cookies and web beacons. Please read our Cookie Policy for more information about how we use cookies and similar technologies on our Websites.

We use your personal information for the following reasons:

• to provide and personalise our products or Services for you;
• to fulfil and deal with any orders you place on our Websites for our products or Services;
• to enable you to partake in our prize draws or competitions;
• to facilitate your visit to our Jamie Oliver. Catherine Street restaurant;
• to maintain and improve our Services and our Websites’ infrastructure, including displaying reviews, ratings, or other Contributions;
• to sell advertising space on our Websites which allows us to provide certain sections of our Websites (and our delicious recipes!) to you for free – you always have the right to opt out of the use of your personal information in this way you can do this by clicking on the word “Cookies” which is at the bottom of our Websites and this will take you back to the cookie tool;
• to market our products and Services to you where you have opted in to receive such information; and
• to manage relationships and contracts with our potential, current or recent business partners, licensees and suppliers, where you are their staff member, officer or agent.

Where we propose to use your personal information for any other purposes we will ensure that we notify you first (and if required, obtain your consent).

With other Jamie Oliver Companies

We share infrastructure, resources and technology with our affiliated companies Jamie Oliver Productions Limited, Jamie’s Italian International Limited, Trevilo Trading Limited, Recipease Limited, Jamie’s Ministry of Food Foundation and Jamie Oliver Licensing Limited (Jamie Oliver Companies). This means any personal information we hold about you may be shared with these companies. This helps us provide you with a relevant, and consistent experience across all Jamie Oliver platforms, and to enable us or those companies to provide our Services or products to you.

With Third-Party Partners

We work with third-parties who may need to have access to your personal information to provide us with services or to help us to provide and improve our Services and Websites. Further information about the types of services that the third-parties provide are set out below and in the table at the bottom of this Privacy Policy called “More about the personal information we collect and hold”.

We always only share the minimum amount of personal information and ensure this is used solely for the provision of these services to us and we contractually bind all third parties with whom we share personal information to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU and UK.

Advertisers

We work with third-party advertising companies to serve ads while you are visiting our Websites where you have provided consent to receive ads. Please read our Cookie Policy for more information about how we use cookies and similar technologies on our Websites.

Partners offering Jamie Oliver-branded products and services

If you contact us with an enquiry relating to any Jamie Oliver branded products, we may pass on your enquiry to one of our licensees i.e. the company responsible for producing and selling the relevant product to you and they may respond directly to you.

If you contact us about Jamie’s Ministry of Food, we may pass on your enquiry to our partners that deliver that programme and they may respond directly to you.

Our eCommerce partners

When you place an order with us via the eCommerce section of our Website, we will need to share your personal information with our eCommerce partners who are third-parties who will help fulfil and deliver your order. In the event that you need to send anything back to us (sad times!), they will help you get our products back to us. We also work with third-parties who help us to manage your eCommerce online account and manage payments online.

Vendors and service providers

We provide personal information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, security, communication for example email, file sharing, analysing how our Websites and services are used, providing customer service, facilitating payments, conducting surveys, or providing fraud detection service.

We may also need to share personal information with other parties, such as external contractors and our professional advisers and potential purchasers of some or all of our business or on a restructuring. Usually, information will be anonymised but this may not always be possible.

Government and law enforcement bodies

We may disclose your personal information as permitted by law in order to investigate, prevent or take action regarding suspected or confirmed illegal activities, violation of our intellectual property rights, violation of our Terms and Conditions or other agreements, or as required by law or by a government or law enforcement body.

We will inform you at the point of collecting personal information from you, whether you are required to provide the personal information to us or not and if you do not provide the personal information what the consequences are. We will notify you of any changes to the personal information we collect from you or to the purposes for which we collect and process it.

We will only retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy and when it is no longer necessary to retain your personal information, we will delete or anonymise it. Different retention periods apply to the different types of personal information we use. If you require further details regarding our retention periods, please contact us using the details in the ‘How to contact us’ section below.

Under data protection law, we can only use your personal information if we have a proper reason. The main reasons we have for using your personal information are as follows:

• where you have given consent;
• to comply with our legal and regulatory obligations;
• for the performance of a contract with you or to take steps at your request before entering into a contract;
• to protect your vital interests or those of another third party; or
• for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your personal information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us – see ‘How to contact us’ below.

The table at the end of this Privacy Policy below called “More about the personal information we collect and hold” explains what we use your personal data for and why.

To achieve the reasons we described above for using your personal information, it is sometimes necessary for us to share your personal information outside the UK and European Economic Area (EEA), e.g.:

• with your and our service providers located outside the UK or EEA
• if you are based outside the UK or EEA

These transfers are subject to special rules under European and UK data protection law. Prior to permitting such transfers, we carry out assessments to ensure all personal information transferred will be kept secure. Our standard practice is to use standard data protection model contract clauses that have been approved by the European Commission or by the UK Information Commissioner’s Office (ICO) in the UK. If you would like further information please see ‘How to contact us’ below.

You generally have the following rights, which you can usually exercise free of charge:

• Access to a copy of your personal information – to be provided with a copy of your personal information.
• Correction (also known as rectification) – to require us to correct any mistakes in your personal information.
• Erasure (also known as the right to be forgotten) – to require us to delete your p personal information in certain situations.
• Restriction of use – to require us to restrict use of your personal information in certain circumstances, e.g. if you contest the accuracy of the personal information.
• Data portability – to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that personal information to a third party in certain situations
• To object to the use of your personal information – to object at any time to your personal information being used for direct marketing (including profiling) and in certain other situations to our continued use of your personal information, e.g. where we use your personal information for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims.
• Not to be subject to decisions without human involvement – not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our Websites.
• The right to withdraw consents – you have a right to withdraw your consent to the use of your personal information easily at any time. Withdrawing a consent will not affect the lawfulness of our use of your personal information in reliance on that consent before it was withdrawn.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the UK General Data Protection Regulation.

If you would like to exercise any of these rights, please send your request to us via either of the methods described below under “How to Contact us” and:

• let us have enough information to identify you (e.g. your full name and contact details – including your email address); and
• let us know what right you want to exercise and where possible, the information to which your request relates (e.g. details of the specific information you require and any relevant dates).

If your request relates to unsubscribing from any newsletters or marketing, you can do this at any time in the Subscription Centre, which can be accessed by clicking the ‘Unsubscribe’ option at the bottom of our emails or by clicking 'Change contact preferences' in your profile if you have a jamieoliver.com account.

If you're having issues unsubscribing, please email [email protected]. Please note it may take up to 14 days for your request to be fulfilled and you may continue to receive our emails during this period.

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems to make sure the level of security matches any risk and we run regular security tests by ISO 27001 certified partners.

Our website uses HTTPS which means that all data transferred from your web browser to our servers is encrypted. Our data servers are located in the United Kingdom. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Please contact us if you have any questions about this Privacy Policy or the information we hold about you using this form (select ‘Data Protection’) or write to us at Benwell House, 15-21 Benwell Road, London, England, N7 7BL, or send us an email at [email protected]

We hope that we can resolve any query or concern you raise about our use of your personal information but in the event that this is not possible, the UK GDPR also gives you the right to lodge a complaint with the UK supervisory authority, the ICO who may be contacted at https://ico.org.uk/make-a-complaint or 0303 123 1113.

If you would like this Privacy Policy in another format for example, audio, large print, braille, please contact us using the details in the ‘How to contact us’ section above.