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#11 Sun 13 Jan 13 10:45am

Maree

Forum super champ
From Newcastle, Australia
Member since Sat 10 Mar 07

Re: Love all my JO products except graters broke in a month.

Hi and welcome to the forums.

I'd suggest you contact the manufacturer of the graters but I guess you no longer have the packaging.

Is it somewhere on the product?

If it is, Google them to get their customer service number in your country. It's usually a toll-free number.

Good luck  crossed


"Cook with love and laughter ..."
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#12 Sun 13 Jan 13 11:22am

mummza

Forum super champ
Occupation avoiding housework
From The land of song.
Member since Tue 04 Oct 05

Re: Love all my JO products except graters broke in a month.

christian500 wrote:

Still no contact from Jamie olivers crew.....Bit of a shame as one love the man. Have all his books and some of his gear..

Two request no response.....

Did you use this contact form ?
http://www.jamieoliver.com/contact

The website has been undergoing a few changes recently and I would imagine that the web team have been very busy , maybe it's worth filling in the form again .

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#13 Sun 13 Jan 13 12:43pm

Maree

Forum super champ
From Newcastle, Australia
Member since Sat 10 Mar 07

Re: Love all my JO products except graters broke in a month.

Christian, I don't know where you're located.

Perhaps things work differently here but I wouldn't be contacting the Jamie Oliver team anymore. Other than a "branding issue", it really isn't anything to do with them. You've reported the problem to them. Merlin has logged it/responded to you here. They are aware.

Am sure it's not that the JO people don't care. It's more "what can they do?", well, it is to me hmm, anyway.

It's not that Jamie is responsible. He doesn't personally manufacture the JO endorsed products. Not that I'm suggesting that you're suggesting he is responsible. It is, though, a "branding/PR issue" to which you've alerted the JO people.

I'd be onto Customer Service people of the manufacturer of the graters. It should be written on them somewhere- handle?

It is their responsibility.

Hope things work out for you.


"Cook with love and laughter ..."
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#14 Sun 13 Jan 13 7:25pm

wine~o

Forum champ
Occupation Handyman
From Dorset u.k
Member since Tue 21 Oct 08

Re: Love all my JO products except graters broke in a month.

reported ...again...this idiot bot should have been banned by your moderators...it wouldn't happen on "other" sites...why is it allowed here???

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#15 Sun 13 Jan 13 7:42pm

mummza

Forum super champ
Occupation avoiding housework
From The land of song.
Member since Tue 04 Oct 05

Re: Love all my JO products except graters broke in a month.

Maybe on Monday when the team are back at work these sites will be sorted out wine-o .
It looks like the spam filter needs to be sorted out

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#16 Sun 13 Jan 13 7:52pm

wine~o

Forum champ
Occupation Handyman
From Dorset u.k
Member since Tue 21 Oct 08

Re: Love all my JO products except graters broke in a month.

mummza wrote:

Maybe on Monday when the team are back at work these sites will be sorted out wine-o .
It looks like the spam filter needs to be sorted out

No kidding..I've reported at least 50 spam posts in 2 days..

I can't say how I know...but this would not happen on "Other" forums... mrgreen

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#17 Sun 13 Jan 13 9:03pm

wine~o

Forum champ
Occupation Handyman
From Dorset u.k
Member since Tue 21 Oct 08

Re: Love all my JO products except graters broke in a month.

genRoogedub


Thanks for your help.... wink

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#18 Sun 13 Jan 13 9:59pm

Maree

Forum super champ
From Newcastle, Australia
Member since Sat 10 Mar 07

Re: Love all my JO products except graters broke in a month.

Think my spam filter needs to be sorted out hmm.


"Cook with love and laughter ..."
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#19 Sun 13 Jan 13 11:33pm

christian500

Member
Member since Mon 07 Jan 13

Re: Love all my JO products except graters broke in a month.

Truly not spam.... Sorry if you think it is.  All i want is a contact number or email regarding a JO branded product.  I cant find one anywhere else and would of liked to send a photo of it to them with what was obviously a design problem.  Instead of banging on about spam and replying to a thread when you have no useful information for me don't bother looking.
Thanks to the civil responses and suggestions.
There are no manufacturers marks just Jamie Oliver.
I am not so stupid to believe he designs every product or any.  But i would like to believe that he or his marketing team would like to be made aware of an issue.

As for you win-o  you should maybe relax and go indulge in a glass... smooth of the rough edges.. whistle

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#20 Sun 13 Jan 13 11:38pm

christian500

Member
Member since Mon 07 Jan 13

Re: Love all my JO products except graters broke in a month.

Thank you Mummza and Maree... Much appreciate the help.
thumbsup

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